California Pizza Kitchen At Chino Hills — Restaurant in Chino Hills

My partner eats gluten free and I eat keto. We both love pizza and nothing quite comes close to the cauliflower crust at CPK. As such, this is one of our go to restaurants for dine in and delivery.

The manager and staff at this location are exceptional, but we have had so many problems with our bill the last few times that we dined in or got delivery that we have changed exclusively to takeaway.

Things to know: the location gets busy and is not always staffed for the volume of diners that happen at meal times. Waiting 30 minutes isn't uncommon at popular times.

We have had a lot of issues with rewards and using the app, leading to meals not appearing on our rewards balance and rewards not being applied to our bill. The pay by app feature has never worked for us and is frustrating when waiting for 15 minutes for a server to take your check.

We are happy to pay a premium for what we like, but CPK now charges the same price for soda and carbonate water. $3.99 for water and carbonation is outrageous.

We also get the take and bake every time we dine in. We regularly get charged the wrong price for the take and bake.

Again, the staff is amazing and has handled every issue we have ever had, but the last time we dined in we waited an hour after our meal to pay and have the errors in the bill corrected. Even though we were compensated for our time, we haven't...

We usually enjoy CPK and have good time there. This review is for our experience with this particular visit.

Firstly, I would like to say the staffs were friendly and the restaurant environment was enjoyable.

However, the food was a disappointment with this visit. We ordered the new crush chinese dumpling salad, wild mushroom pizza, and chicken tequila fettuccine pasta. No issue with the chicken tequila fettuccine. It was within expectation. However, the wild mushroom pizza was not in line with our past experiences of this pizza. The crust was hard. The pizza seems not freshly made but quickly warmed up from frozen. That should not be the case from a pizza restaurant. The worst of all, the new crush chinese dumpling salad. It should be removed from CPK's menu completely. Typically you look for a salad to be refresh, healthy, and tasty. That salad was completely opposite. The salad was heavy, salty, and spicy. The fried dumpling was nasty, inside filing was cold like straight from refrigerator. Strangely, we were thankful the portion of this salad was surprisingly small for full size order but such a waste of money since...

Take about bad service! I understand sometimes your busy, and I understand we just make mistakes but don't lie about it. After 3 other tables got their food we finally said something to the waitress about not having our food then after a while longer still, we said something to the general manager. As a general manager you would think that you would say last check up on us through the night because we were not getting good service but that wasn't the case here. Never saw him again... Well after our food came we realize that one of our main dish was just sitting there for who knows how's long. It was sitting under the heat lamps so much that the Parmesan cheese was glued to the plate it self. And the small plate with ketchup was so dehydrated you could see the dried ketchup marks on the plate. Just bad service over all. Sometimes they have great nights with awesome service but tonight wasn't one of them. I blame...