Pizza Hut — Restaurant in Chino

I ordered a Big Dinner Box through the mobile app and requested curbside pickup. The app said it would take about 15 minutes so i showed up about 20 minutes later and hit the I'm Here button on my phone and wait.

I wait almost about q0 minutes and decide to go in and ask about my order. I see there are only about 3or 4 people working so I figure they were a little behind which is no problem. I gave them my name and they go to check thier warmers. That's when I see a Big Dinner Box and assume it might be mine, but the worker looked at the receipts and tmchecked the back before telling me it'll be about 5 more minutes.

So I said that was fine and decided to walk around becuse there were already people waiting in the lobby. I come back a little over 5 minutes later and there's a line if people waiting to pick up orders so I wait a little longer before getting back to the front to ask again. After giving them my name again the look through the same warmer and pull out the Same Big Dinner Box that was there before. I knew it was the same because I asked them if it was and they said yes and that they were sorry. I'm sure it was there ready and waiting in the warmer for over half an hour at this point when I first arrived.

The pizza turned out ok, but the breadsticks were a little over done. Also I also got the wrong sauce on our wings. We received BBQ instead of Medium Buffalo wings like I ordered. Definitely not very happy about...

I have ordered from this location 3 times. The first time I had told the guy over the phone that I wanted my pizzas pan style and when I got my order it was hand tossed and some how the guy added a cheese pizza. The second time I went and picked my order up to make sure it was correct because I am very picky and only eat the pizza that I like and order. When I picked up my order it was correct, so I thought maybe just a bit of bad luck on the first order. Then I just ordered the same order I have put in with them 3 times and got it for delivery, making sure I got my order read back to me, which was correct. When my pizza showed up I saw it was pan so I was happy until I bit into my pizza and found they had put the wrong sauce, which doesn't go with the style of pizza i get. In three times of ordering with them I have spent $75 and only been able to eat 3 of the 7 pizzas they have made for me. Then when I call and complain they end up just giving me credit to my phone number $15 the first $10 the second time but this does not make up for the fact that I keep paying for pizza amd delivery just to not be able to eat it and be mad that they won't do anything better then some credit. This is the last time I order from this location and I hope this gets read amd they fire all of the people not doing their job right. If I were to mess up on my job like this I...

We've ordered from here a few times. Overall, each experience was fine. Today, I placed my usual order, which isn't complicated at all; personal size cheese pizza without any sauce. I had to repeat this 3 times to the cashier (Angel) and 3rd time being when he was totaling up my order. I had to clarify to him that it's just dough, garlic butter (or just butter) and cheese - TWICE. The rest of the order came out just fine and the wait time was exact. For the carry out large pizza we pick up, we found a strand of long hair on one of the slices! Gross! I wish my mother wouldn't have removed it so I could have taken a picture of it. My tip: if you're going to order from here, make sure to check your food. Really disappointed at this place and would now think twice about coming back. ...