Starbucks Coffee — Restaurant in Christiansburg

Never any bad moments here. All smiles and willing service. |• Went to Starbucks and as the order was being placed it was as if someone jumped out from behind ordering interface menu/intercom: " HEY! BeV!" It was a clear indication and confirmation of a truly customer service focused culture, work ethic and environment. Thanks so much Alex for your service. And thank you Starbucks for soliciting and retaining the most fitting talent for the trade. Because it getting worst that employers are hiring and retaining the wrong personalities just simply due to the hiring and retention difficulties managers face. Because they don't realize when they get discouraged and lazy with the hiring it effect the regular customers and their experience and therefor that can reflect upon service quality and the bottom line. Again, THANKS SO MUCH ALEX @ STARBUCKS UCB. SHE TRULY MADE US FEEL WELCOME, ATTENDED TO, APPRECIATED AND ALL THE GOOD FEELINGS AN ASSOCIATE CAN KINDLE IN...

Had the worst experience ever at this Starbucks! The young girl that worked there never acknowledged me standing there as she walked past me a couple times. Finally asked what I wanted and not in a very pleasant way, but she could be having a bad morning. So what got me was I asked for a caramel frappachino and I kept waiting and waiting until I finally asked if she forgot me. She stated she did not and handed me a hot drink cup that had sit there awhile too. I told her I ordered a caramel frappachino and she states, "No you didn't, you ordered a cappuccino". Then I replied, "No I don't like those, I ordered a frappachino!". She said to me (very hateful too), "NO you didn't" and walked away!!!? I will not...

Barista was a piece of work with a horrible attitude. Just wanted a cake pop for my toddler and they put signs in the display that blocked what they had available. When i asked, she just kept saying we have our options in the window and would not let me explain that from the customers point of view, we couldn't see what there was. I get its the holiday rush and theyre stressed and i didnt make a thing of it, but maybe...give the benefit of the doubt. What a...