Bento & Noodles Eastlake — Restaurant in Chula Vista

The food Is fair. The service is Awful!! My stomach is very delicate and I get sick with some foods. Going out to eat it always worries me eating something that gets me sick because I get sick for 2 days. For the same reason I usually ask for vegan or vegetarian options. When the waitress came I asked her what the plate had because the menu wasn’t very specific. She was extremely vague and her answer was ‘That’ in other words she didn’t tell me. I specially said, as long as it doesn’t have pork and I also asked for edamame. She came back with my husband’s food but didn’t bring utensils. She took a while before coming back and when she came with my food, my husband asked for utensils. My food on the other hand had pork!! I asked her if it was pork and she said yes!! I told her I didn’t eat pork!! She took the plate, came back with the plate and the menu and pointed at the picture saying it has pork!!! I was really getting upset and told her, that I specifically asked her for NO pork, same plate just NO pork!! She took the plate and when she came back she brought the SAME plate but they only removed the visible part of the pork but you can still see it had little pieces. I didn’t want to keep arguing so I ate and tried to remove the little pieces. By the time we finished, she NEVER brought my edamame!!!! On that point we paid which I didn’t want to do but again I didn’t want to make a scene so my husband paid and I got...

Love the food and service provided by the servers. However, the restaurant needs detail cleaning on a weekly basis.

A few complaints are: Clean/replace/take out carpet. Clean, repair and repaint walls. Clean sticky wooden chairs.

I would rate this place higher, but the owner really needs to spend some $ on a professional cleaning service to clean up the restaurants on a weekly. Both locations need detail cleaning. If your restaurant is not kept up then people will stop eating there.

I love the food and eat there almost every week. However, if it's filthy then people will atop eating at the restaurant. Regular cleaning of everything needs to be done everyday. For example, wipe off menus, condiment containers, the top of the chairs, etc. The carpet is filthy. I recomend they go with title. Carpet should never be put down where you eat unless it is professionally cleaned every week.

If the restaurant is filthy, then what kind of condition is kitchen like where they prepare the food?

The dishes are clean and utensils are clean that they serve the food on. However, If they continue to ignore the atmosphere of the restaurant (the fine details in the restaurant), then they may lose us as customers. We recently changed tables because there was food splattered on the wall. It was grossing my husband and I out. We mentioned it to the waiter, but the wall was never cleaned off while...

We’ve been coming to this restaurant for a couple of years now. We used to love it here bit recently they have gone downhill because of poor service. Myself, my wife, and my 2 small children went there on Sunday 12/18 to eat dinner. When we got there the lobby was packed with people with barely any room to sit or stand, and yet there were plenty of empty tables. It was pretty obvious that they were very under staffed so we decided just to order to go.

Here’s where just lack of service and poor customer relations came in to play. As we were waiting for our food we decided to sit on one of the many empty tables since there were barely any room on the small lobby area. We chose a table thats on the very edge/corner of the restaurant so we are not getting on anyone’s way. However for some reason the host (male curly hair) targeted us and made us get off the table and made us stand on the very crowded lobby. This is after the fact the we spent close to $100 in food and he saw that we were with 2 small children. His excuse was he was going to sit people on when we were sitting. Really? Half of the tables were empty and if his intentions was good then why not offer us a different table to wait? So needless to say they lost a long time customer, but I’m pretty sure they don’t...