Poki One N Half — Restaurant in Chula Vista

Unfortunately, there is one employee who is a mega mask warrior that had a client of mine and I leave because we didn't have one. She said her boss created the mandate and she is forced to enforce it. For management: there is no mandate. If you choose to ask patrons to wear a mask even when it's not actually a mandate you might find that many other people like me will simply walk out. We were maintaining our distance, we were going to dine in (no need for a mask at a table less than 6 ft away from the counter) and here is a weird concept, we weren't sick and therefore can't spread any illness.

Response to the reply for management: 1, there were no other customers inside. As a business owner myself I wouldn't turn people away when I have no one else to tend to and 3 (that I saw) employees behind the counter. 2, We were more than 6 feet away from all staff and they were wearing their masks so they would be safe. 3, Neither my friend or I are sick or have any symptoms so there is nothing that we could infect them with. 4, Either you are lying about your policy or your staff needs to be better trained or they simply wanted us to leave. I very respectfully said: "I am sorry, I don't have a mask. If you can provide one I will gladly wear it to place my order" -- Your employee responded: "No, we cant provide any, you can pull your shirt up over your face if you want to order"

My friend was wearing a sleeve-less workout t and I was wearing a V neck t-shirt that neither one could be stretched to cove our nose and face, not to mention how uncomfortable and ridiculous it is.

This happened after the 1st person attending us had already served the rice in one bowl and the salad in another.

The whole interaction might have been better if once I asked my friend (who i had recommended to come here) if he was OK with going somewhere else and he agreed, they would not have said Bye bye in a mocking way.

Your response to this will determine whether or not I ever even...

On any other day, I would rate this specific location a 5/5. The staff are usually friendly and obviously have fun working together.

But today was just frustrating. I usually do call ahead when ordering online past noon because I know this location gets busy and sometimes runs out of certain fish or toppings.

Today I call a little after 1:30pm and the phone is answered pretty fast, only there is no greeting. I hear gossip from whoever answered for a good minute before I say "Hello?" myself, and a girl on the other side just says "Hi." I look at the number to make sure I called that actual store and ask "Is this Poke One n Half?" to confirm, and she replies with "uh huh." I tell her I'm just calling to ask if they are out of anything before I make an online order, and she continues to say "uh huh" a few more times, obviously not listening to me, until she said "oh wait what?" I have to ask again until she actually answers.

I've never had this expierence with any workers at this location...

Food is exceotional WHEN it is right. The last time I showed up for a group order they messed up literally all eight bowls. Not one single person got their bowl back correct although the person who showed up to pick it up had the Poke order forms and thus didn't need to say a thing. There was really no room for error. We called management and the response was terrible: "If you are present, it is your job to watch the order being made, whether it is written or not."

Acoustics of the space is an issue: speaking with someone on the phone is nearly impossible because of this, so you need to order online or go in and stand in line. Its pretty obvious that the workers agree with the phone issue, because the only time they have poor attitudes is on the phone... or in this case with the management: lack of customer service altogether for a big fail. We have chosen to take our business to...