Caffe Tazza — Restaurant in Chula Vista

I went in for a simple coffee and a bagel with cream cheese. When I got to the place to order I asked for their Milky Way Mocha. The cashier asked how I would like my coffee. When I asked which one people usually like the drink, she looked like I had just assigned her a science project! She looked like she was starting to panic! When she hasn't responded, I asked if she had ever had the drink. That didn't help, so I just said I'll take it hot. She mumbled something about it comes blended or hot. I just said that hot is fine and then ordered a bagel with cream cheese. It cost $8.96. The whole looked like they had never worked at a coffee shop. The coffee came, but that was it. I figured the bagel with cream cheese should be up soon. It doesn't take long to make. But it didn't. They were seemingly so busy even though not a whole lot of people were there. After ten minutes I knew that they just forgot my bagel and decided to just go with a refund. So I approached the cashier and thankfully it a different one. But my luck held true and she had no idea what to do. After several minutes of several workers tried to figure out what to do, one of them started actually processing my refund. Of course, suddenly the bagel magically appeared but at that point I didn't care. I told them my order and it was now right in front of me. They said that I should just keep the coffee and bagel but I told them I no longer wanted it. They almost insisted that I take it, but finally I said that I don't care and I'm not taking it. I just wanted a REFUND! And with every bit of my order in front of them, I was only given a refund of $6.45!!! They told me to have a nice day and I asked for the receipt. Again, they were baffled! I repeated that I wanted my receipt and finally they understood and gave it to me! My payment to them posted IMMEDIATELY on my bank account, but still no refund is showing up. These people were shockingly...

I've been here about four times now. The service is friendly enough, the food was good, the coffee is okay, and the atmosphere chill. I read a lot of reviews about the coldness, but honestly it wasn't a problem for me these last four visits. They have plenty of seating. Some couches, chairs, tables, outdoor and bar seating. The place was festively decorated for Christmas and New Year's. My daughter was fascinated by the window artwork, commenting that the snowman had a very realistic arm and hand instead of a stick arm.(and, I realized just now that I should have taken a picture to show you! I will try, next visit...)

The specialty coffee drinks are a tad on the sweet side for me. I guess you can always tell them to tone it down a notch or add an extra shot(extra $ too) if you so desire. I've had the Raspberry Truffle, Polar Bear, and Heath Mocha so far.

On this visit, there was a steady stream of customers. Me and my boy tried the breakfast panini and the breakfast bagel. I had the Heath Mocha, iced, and the son had a Strawberry Sunrise Smoothie to drink for today's brunch. I was a bit shocked when the bill was $25+...a bit pricey, yeah? Oh well, I still put some dollars in the tip jar anyway because I am a good customer. We enjoyed watching the two televisions near our table - or should I say, watching and reading the captions, because the volume was so low, and you couldn't hear them due to the noise level from the customers, blenders, coffee grinders/makers, etc. On this particular day, we had a choice of college football, and The Walking Dead for viewing pleasure.

I did notice the beer and wine selection and the happy hours posted on the chalkboard. I will have to stop in and have a glass one day with a late lunch...

Absolutely the worst experience ever! I went in today with my daughter and I ordered a mocha frap, chocolate milk, avocado toast, and a bagel with cream cheese. It was not busy when I went. We waited about 10 minutes to get my mocha frappe, 30 minutes for my daughter bagel and cream cheese another 30 minutes for my avocado toast and my daughter chocolate milk. I asked 4 times throughout why was it taking so long because it wasn’t busy. Katylen smirked at me (she made the avocado toast and it took her half an hour to do so). No apology from her at all. I told the guy who was in the front that I didn’t want my avocado toast anymore because it’s ridiculous it took 30 minutes just to make. I asked him to refund me for it and he gave me a hard time. He finally refunded me and did not apologize or anything! And to make matters worse he sent the refund to the wrong card! I told him and he said “well that’s not my problem” very unprofessional!! I’ve been going to Cafe Taza for year’s! And referred so many of my business partners and friends. I asked for their names and he handed me that and did not care at all.

Cafe Taza you will no longer have my support nor my friends as you let your employees disrespect your customers and do not apologize for any inconvenience on their end! Absolutely horrible!

I had to rate or it wouldn’t let me post, I wouldn’t even give them...