Isushi - All You Can Eat — Restaurant in Chula Vista

August 27, my husband and I were looking for Japanese Restaurant that we have never been and closed proximity to where we lived --- to have a nice dinner after a long day of work, Alas! We found the I Sushi across from Southwestern College in Chula Vista. We got seated right away next to the entrance door, and as soon as we got seated, a server (I could be wrong, but you can recognize people that can ruin your day) asked us for our drinks, and we went ahead and ordered our main course as well. After about 10 minutes or more, my husband food was served but still no drinks. As he was waiting for our server to come back, she never did and not once said anything the status of our drinks and food and why it was taking it so long. We patiently waited for our drinks for approximately 8 minutes. I told my husband to ask another server to get our drinks. Oh yeah, at that time I was still waiting for my appetizer. As I was looking around I noticed the sushi chef had finished making my Sushi but still sitting top at the sushi counter --- I thought to myself I can get up and grab it, but I patiently waited for a server to deliver our meal, but she never grab my order, so I asked the other waiter to help us out. The first waiter who supposed to be our server never came back to our table and never told us what was going on and why she stop serving us. She completely ignored us. So, when I got my main course, my husband had finished his sushi rolls and still no drinks. So, I have to ask again about his order and yes, my appetizer (shrimp tempura), you can tell the moment it got to our table that these orders were sitting at the kitchen waiting for the waiter to be picked up and to be served to us. My appetizer that supposed to be there first was not crispy, and it was cold and saggy. I told the waiter to send it back in the kitchen. We finished our meal, but I will not let her (server) to ruin my night. I got my check and still leave 20% tips to the other waiter who helped us out. Also, thanks to him, he decided to comp my tempura. I hope the management will do something about her (waiter with the long hair) that is not willingly cooperating and lack of respect for others. I will stop come back to the restaurant because I do believe on...

First of all I was hesitant to go here because of reviews stating poor service.

i should have listened. I’m not sure if it was me or everyone. But for some reason this place is very disorganized. Not sure it if it’s because of lack of staffing or managerial. Probably both. My sushi was okay, I ordered a teriyaki plate. For $13 I I could have made more myself for that price. After I finished I sat there and was never waited upon. Not asked how the food was, if I needed more water, would I like to order a anything else? I sat there for 20 minutes. When the waiter who is also the greeter (not sure how you have a greeter and a server) came by he was laughing stating “ haha sorry sir I forgot about you, did you want to order something else?” Um did he just laugh at the fact he completely forgot I was sitting at the bar? He did. Not only this the server constantly kept reaching over and around me during my meal. So I had plates of food being stacked in front of me and then the server lifting them over my head! Server told me to lead the way! How was I suppose to know my seating choice was where the chef sets every order?!

Last time. You could get a much better experience elsewhere for the same amount of money. I came here out of convenience but I will happily travel for better service and sushi. I suggest taking your...

I'm not quite sure if walking in with high expectations helped or not. I will be very up front and say that the food was good, but it was the service that docked the two stars. Take what you will from this.

Couple points on the food: 1) I had the chicken yakisoba. It was the first thing to come out--which was a little weird but hey, whatever. It was piping hot (definite plus), and had plenty of flavor. 2) My gf ordered the "Monkey Balls". Definitely an interesting concept. Stuffed mushrooms with albacore and crab, deep fried. The end product wasn't a huge hit, but earned points with us for uniqueness and effort.

As for the flop? Well lets say the girl took our order, grabbed our drinks and we never heard from her again. Another gentleman dropped off our food. Everything else was nonexistent. No follow up, no plate clearing, no refill offers, nada. We had to walk up to the cashier to close out. (Presumably this could be the practice there, but we noted numerous other tables had their checks brought to them. idk?) Gratuity was a merciful 10%. As a point of reference I usually start with 20 and dock accordingly.

Would we come back again? It's hard to say. The food was good, and I wouldn't hold the server as a representation of the establishment in general, but things like this definitely can't...