Otay Mandarin Chinese Restaurant — Restaurant in Chula Vista

Tried this restaurant for lunch, while doing laundry, another door down, today (Feb14, 2023), at about 11:30am. The best part of the visit was the salted pepper chicken. It comes with fried rice and a soup of your choice. Please keep in mind--The place was not busy. I came alone, and there was only one other gentleman sitting at another table. So, there were no other customers. AGAIN, this is at about 11:30am on a Tuesday.-- When the waiter asked if I wanted fried rice, I'd asked for shrimp fried rice. He said "No, just fried rice." I don't know of any Chinese restaurants that don't offer other types of fried rice, such as house, shrimp, chicken, or pork fried rice, etc.. (knocked off one star for that). I settled for the blank fried rice. He then asked which soup would I like; "sweet and hot, or egg soup". I'd asked which did he like and recommend. He recommended the sweet and hot soup, I said I'll have that. However, when he brought out my food, he brought the egg soup. I even asked just to be sure, and he said it's the egg soup. All of my food came out together. Though, the only thing that was fresh was the chicken! The soup was bland and not hot, and the blank fried rice was COLD. The rice came in a separate bowl (so you'd think SOME heat would hold in the bowl). After a few bites of cold rice, I dumped the rice from a bowl, onto my plate. I not only found that the entire serving was cold, but there was HAIR AT THE BOTTOM OF THE BOWL! I should have taken a picture for this review! I didn't point it out to them, because there were already a number of things that I didn't like with this visit. 1.) ESPECIALLY if you don't have or offer more than one type of fried rice, the one kind you do serve that comes with all of your dishes SHOULD BE FRESH. This is not a buffet, where food is literally being left out. Why is it not hot? 2.) If you, as a waiter, recommend a specific dish and your customer agrees to it, why bring out something different? 3.) DARK HAIR IN A WHITE BOWL SHOULD HAVE BEEN NOTICED IN THE KITCHEN; especially as you're scooping rice into it. etc.. Don't continue to place food on top just because you may not expect the customer to notice. All in all, as empty as this restaurant was 30minutes after opening, a little bit more care could have gone into...

This place has been my #1 Chinese place for about 20 years and food has been decent compare to places in Chula Vista. I do have something to complain about though, and it's been their process of picking up food. They make everyone wait in line no matter if you called in ahead of time or you simply placing an order there at the restaurant. On New Years Eve i called at 11am for a $170 order to be picked up at 7pm. I got there at 7pm and there was a line of about 10 people which took "30 minutes" to get to the counter and pick up my food. Our food had been waiting on a table probably before 7pm. By the time we got home our food was barely warm. Picking up shouldn't take 30min. They really need to figure out there pick ups, maybe call the names out for the orders that are ready instead of making everyone wait in a long line It ain't fair to wait all that time while your food sits there getting cold. PLEASE FIX IT!! I don't want you guys to lose my business as you're one of our favorite places to eat Chinese food. Oh yeah, this has happened on regular days too, not just on holidays. Call out names of orders that are ready👍🏼. Also your phone line is always busy, hard to get a hold of you. Avg time for someone to answer is like 15min. Also, your prices went up which i understand w everything going on, but come on don't try to charge for chilli oil or wonton chips. They should be free as they were when your dining was open....

Been a customer for about 15 years since they open up. Called for about 45 minutes to order food on Monday. Went online and website said open. After getting frustrated from no answer I drove to restaurant and it was closed. The next day I called and they were open so I ordered about $60 worth of food which is average. Spoke to petite Asian girl who was taking orders and told her about the situation. Very nicely I might add since I know most of the people who work there know me and my wife.She said they have been closed on Monday for about 2yrs and everyone knows that. I said very nice just so you know the web site said you were open and might want to pass that information on. She said I have nothing to do with that and walked away. Couldn’t believe my ears or eyes.This young lady has been working there about 2 yrs best of my knowledge maybe longer and she has never been very friendly but never had a problem with her. I’m sure the people who work there will know right away who this review is about. I will probably go back Since most the people there work hard and are...