Jack in the Box — Restaurant in Chula Vista

My original review was five stars but I've taken it down to two stars. In this past 2 months has been rough for this Jack in the box.

Last month of November my daughter bought a chicken sandwich that wasn't cooked all the way through she ate it and got sick.

Then at some point last month we got two breakfast jacks and all it had was egg.

Today I picked up food for someone and they wanted the new Jack ball with the mask that's why they were ordering a large combo this person has covid-19 and is in quarantine. She's a jack ball fanatic she collects all of them. I received the food didn't receive the jack ball I asked her where it was she said they didn't mark it down which means I literally just bought a large combo for nothing.

Already disappointed leaving with the order I had ordered a milkshake and then of course there's no straw and no napkins. Those two small details the ball and the straw really made me rethink my experience as lately with this Jack.

I took the milkshake to the lady with the covid she asked me for the straw of course you can drink it without it would have been nice to have one. But she was all excited about this Jack ball she was going to get that she never got.

The sign outside says you can get a jack ball with any large combo purchase. I don't know why we have signs saying things that we don't go by.

I'm just waiting for one more time I go to that drive-thru and something else is wrong I'm not going back there again. We pay money to have stuff a certain way we pay money for things when we're told we can't have things that we paid for and when we don't get what we pay for we don't come back.

I understand that you're under a lot of stress right now with covid and with a lot of traffic. But this has been going on for 2 months already. There is a lack.

and if you think I don't know what Jack employees go through I do my daughters and manager at one Riverside. But she runs a tight ship. And she has only one employee working at the moment that's just the fry cook. She's taking all the orders and running the window on her own.

And this Jack on Broadway it has enough employees working to at least get some things right.

I won't be back for a while hopefully things will go back to the way they used to be. I'll try back again Someday.

It was just a straw that broke the...

I've been going there at late night a few times just to find my food colder than my frigerator and I'm not talking about ice cream I'm talking about hot foods and I report it to the manager just to get the manager upset with me for reporting it and when I order my food I check it and found out it was wrong so I took it back and I screwed it up again I took it back and I screwed it up again three times in a row these people don't know what they're doing and they're leaving food out on the corner because I just got sick and diarrhea from eating their food I will never go to this restaurant again I try to ask you the manager was and they won't tell me they say they are everyone's a manager there they won't tell me who the owner is or what the corporate number is I can't seem to get any information from them and they didn't screw up my order just one time when I went in there like that they've done it three times these people are incompetent and just shoving food out so they can move it fast or leaving it on the counter I think because it's cold they're leaving their food out too long before they start it to their...

If I could give this a 0 stars I would. Your employee at 12:01am was extremely rude & disrespectful. Since the minute we pulled up to the drive through she was so mean and aggresive. She got our order wrong TWICE. Then wouldn’t give me a Receipt. I don’t know if this is her real name but she said to look on the receipt for her name.. PAULINA, she wasn’t the girl wearing red but the one with dark (maybe black clothes can’t remember) then slammed the window door on our face. she took my husbands card for a while so I’m even worried about her having his info. I have never been to a place or experienced someone so rude and disrespectful. I will be reaching out to HR or whoever is a higher up because as a former employee myself I wouldn’t want someone treated that way or ever see myself disrespecting someone like...