Lollicup Tea Zone — Restaurant in Chula Vista

I have been coming here for over 10 years. I gotta say I'm now sad I have to find a new spot. The new owners are messing with the original recipes so the consistency of the drink i once love and grabbed weekly is no longer an option for me. The quality of the drink is not there anymore. Now let's talk customer service, it seems that new owners son has a bit of a chip on his shoulder and doesn't quit know how to handle situations that may arise. After and unfortunate incident of a dropped drink I asked my drink to be replaced only to be treated as if I wanted to get things for free. He quickly need a "break" and his in the back to avoid me. I asked at least that my cup be replaced to hope to enjoy what I could salvage from my drink , to once again be treated as if I was a burden. Half the drink was on the floor ! To my disappointment even that was asking to much from them. Although they did re cup my drink , it was done so in a degrading manner. Iv dropped drinks at Starbucks and then workers there heal the situation without leaving me feeling embarrassed or uncomfortable. Would it really break the bank to replace 1 drink. Would it really cost too much to make 1 humiliated guest happy. As if I wasn't already feeling embarrassed that the drink dropped, let's add insult to injury and make me feel uncomfortable and unwanted. I couldn't wait to get out of there and am definitely not comfortable going back. What once was an sweet spot for my boba , is now a bitter unpleasant place that makes you feel unwelcome. Good luck new owners! Beware loyals that have been around awhile and have been accustom to what once was a safe un judgemental let your...

I recently visited Lollicup Tea Zone, and unfortunately, my experience left much to be desired. While the staff was friendly and accommodating, the overall ambiance of the place felt outdated and in need of a refresh. However, it was the quality of the bubble tea that truly disappointed me.

Upon taking my first sip, I was met with a distinctly unpleasant taste. The bubble tea was far from enjoyable and could even be described as disgusting. The boba itself lacked freshness and any discernible flavor. It seemed to be saturated with artificial food coloring and preservatives, resulting in a drink that was devoid of any natural taste. For someone who appreciates the subtleties and flavors of bubble tea, this was a major letdown.

As I browsed the reviews online, I couldn't help but question the validity of the numerous 5-star ratings. It's difficult to fathom how so many positive reviews could exist for a place that provides such subpar bubble tea. It seems that those reviews might be skewed or perhaps not truly reflective of the actual experience.

For anyone who considers themselves knowledgeable about bubble tea, I would caution against visiting Lollicup Tea Zone. It falls short in terms of taste, freshness, and overall quality. If you're seeking a truly enjoyable bubble tea experience, I would recommend exploring other establishments that prioritize the authentic flavors and use fresh...

I've tried boba at all the bubble tea places and restaurants that sell boba here in the Eastlake area (compared about 10) , ranked them, and hands down this is the best boba spot in the whole area. Not only is it the most affordable of them all, but also all the boba pearls are always perfect, never being undercooked or hot like in other places near by. There's a large variety of flavors on the menu to choose from if you ever want to try something new and it's fun trying your favorite boba tea drinks with the popping boba or coffee jelly. The slushes are made well having a good flavour and not ever being overly icy like in other places. The customer service is very good with the owner being extremely friendly, and the drinks being out in less than two minutes ready to drink. If you're ever in the area and want to fill your boba fix, this is the best place to go not only in Eastlake, but probably...