Wendy's — Restaurant in Chula Vista

My recent visits to Wendy's in Eastlake have left me feeling disappointed and dissatisfied. One noticeable trend is the reduction in portion sizes, accompanied by an increase in prices. This unfortunate combination has significantly diminished the value proposition of dining at this establishment.

As a loyal customer, I've come to expect a certain standard of quality and quantity from Wendy's menu offerings. However, it's disheartening to witness the gradual decline in portion sizes, which now leave much to be desired. What was once a satisfying meal now feels like a meager portion at an inflated price.

Despite these changes, the quality of the food remains relatively unchanged. However, it's difficult to justify the increased cost when the portions no longer satisfy hunger as they once did. It's a clear case of diminishing returns for the customer.

In addition to the disappointment of smaller portions at higher prices, the overall dining experience at Wendy's in Eastlake has been marred by inconsistent customer service and lackluster attention to detail.

In conclusion, the recent changes at Wendy's Eastlake, including shrinking portion sizes and rising prices, have left me questioning the value proposition of dining at this establishment. Management should take immediate steps to address these concerns and restore the confidence of their customers. Until then, I'll be exploring other dining options that offer better value...

If they get my order correct, the food quality is good and is nice a hot out of the bag. However, today I’ve ordered the small single Pretzel cheeseburger and they upsized me to a large but since I was in a hurry and a tad frustrated waiting in (second in line from the speaker box) for 7 minutes, decided to expedite things I will just grab my food and leave. The screen was dirty and with the reflection of the sun I could make out what my order was on the screen, if it was working. All she asked if I wanted a single and what kind of drink; I assumed everything will be fine. Paid, got my card back without the receipt then was handed my food thinking the receipt was in the bag. 30 minutes later getting back to my destination to eat, I’ve noticed they’ve given me a regular cheeseburger. I would had never ordered a regular cheese burger especially for that price. Not cool. And I didn’t have any receipt to show for it. Lessened learned get a verbal confirmation if they received my order correct and to double check the order by opening the wrapper to see if it is correct. It may slow down their line if it is rush hour but which customer want to zip around and wait in line again or walk in after going through the drive through to get their...

This store was slammed at the time we went (around 7pm). The drive-thru was backed up, and customers were coming inside to place orders. The ordering process was really slow, so the inside line backed up a bit as well. I think we waited in line behind maybe 3 people for over ten minutes. That being said, our order was accurate, and the staff were friendly. The good was average what you would expect from fast food. The dining area wasn't exactly clean, but it wasn't overly dirty either. We did have to wipe down our own table with napkins before we used it. Maybe they were too short-staffed to cover cleaning the tables and just focused on keeping the drive-thru line going. ¯(ツ)/¯

Return trips: long drive thru lines, long waits in store (if lobby is even open), really frustrating experience. (All of these disappointments, we later learned, were due to COVID-19 issues and staff shortage.)

During our most recent experience, we were greeted and our order was taken by the friendliest employee we've ever met at a fast food establishment. Here's a shout out to Angel! Thanks for the...