Wendy's — Restaurant in Cicero

I placed an order at 7:50pm through the mobile app at this Wendy’s location. I go to pick up my food and they tell me to pull up because it still wasn’t ready. Cars behind me were all receiving their orders before me. I was still parked by the door with no one coming out to tell me why it was taking so long. They took over 40 minutes to give me my food and the food was cold. I ordered a grilled chicken wrap and the tortilla was hard and the wrap itself was dry. I placed the order online thinking it would be faster but it took longer than if I had placed it at the drive up speaker. This is unacceptable. Every time I go to this location the staff is always rude, unprofessional and are always giving attitude to their customers. The restaurant is a mess and the dining room is extremely dirty every time I go. 10 minutes before they gave me my order the girl came outside telling me to move forward because the other cars couldn’t get out the drive thru line even though I had been waiting there for 30 minutes already. They cared about their timer more than the customer that had been waiting for a long period of time. It shouldn’t had taken this long to give 2 biggie bags and a chicken wrap! The unprofessionalism this restaurant has is unbelievable. It’s always this location as well. You should really check your employees with their nasty and rude attitude they give...

Horrible Managament and over all service . Truly Disgusting the way this place is run. I try my best to always avoid this place but today I went to try one of their specials and the Host who was attending us was already giving us attitude and I had to repeat my order serval time and was put on hold for a while too. I asked for 20 chicken nuggets and she said she only has maximum orders of 10 each so I said thats fine just give me two orders of 10 and I ordered a Chicken burger. This lady Raven gives me only 10 pieces and a Beef burger instead. Jesus. So i got home with a wrong order because the lady Raven didn't wanna do their job properly and its not the first time either. I called to tell the manager of the situation and it was a guy and he didn't do anything to fix it just basically said oops sorry. My family and friends told me thats what i get for going to that location that has the reputation of having horrible customer service and getting food ordees wrong. Sad that nothing gets fixed and it just looses customers. I wish wendys corporation would set the place straight and the people in it like raven straight because i know the food itself can be good and its the management and associates that are running the place poorly that ruins everything. I will no longer be going here. I finally learned my lesson. Ill just stick to burger king...

Not too happy with the service at the drive through. Put my order in and was half way through ordering was told to give them a minute which is understandable I'm in no rush. After a minute or so the lady comes back and acknowledges me as if I was another customer having to retake my order which is alright I suppose. I get to the window and my total was not what I was told and after having the lady repeat the order for me it was only half the order that I had gave her the first time. So I repeat the rest of my order to her as I see her input it in and also I apologize for and misunderstanding. I then was told to pull forward and wait which is no big deal but the person who comes out hands me 1 bag half full no receipt and a majority of the order I had just placed in person and paid for. Now there couldn't have been a misunderstanding if I had received another cars order on accident since I was the only car waiting.

I didn't bother going inside and explaining what just happened I was not pleased nor did I want to speak to another employee at that moment.

Be wary and have the cashier repeat your oder for you. Cause after 3 times they still couldn't...