Bangkok Bistro — Restaurant in Cincinnati

AVOID THIS PLACE LIKE THE PLAGUE. If I could give negative stars, I absolutely would. This is the worst customer service I have ever encountered in my life. I went in to pick up my takeout order on 3/26/19 and as I was waiting for my order to be prepared, the man at the front desk (Kyle) struck up a conversation with me. He started this conversation with attempting to guess my age, telling me that I have dark circles under my eyes and that's what he was basing his guess off, etc. He was laughing and must have thought this was a funny conversation, but it doesn't take a rocket scientist to understand that you absolutely should not comment on a customer's age and appearance. But it gets worse. Since it was a takeout order and I was not dining in, I did not leave a tip. When I was handed my order, I said "thank you" and as I turned around to leave, Kyle said "You're welcome, not tipping!" I didn't turn around to address him because I was absolutely in shock that he said that to a customer. I called the next day and explained the situation to the manager. She told me that she receives complaints about Kyle all the time and that they keep him employed because they feel sorry for him and don't think he could get a job elsewhere. She told me that he is older, has an illness, doesn't have many friends, etc. She attempted to excuse his behavior with pity. I asked her if there was anything she could do to right the situation and she said no. I asked if I could speak to the owner and she told me that the owner would likely not call me. I asked her to take my name and number down anyways and ask the owner to contact me. Instead, later that day, I received a voicemail from Kyle's PERSONAL cell phone apologizing for "apparently offending" me. I called the manager back and told her that it was absolutely inappropriate to give the employee who made me uncomfortable my phone number and to allow him to call me from his personal cell phone. I again asked her to have the owner contact me and she again dismissed me and said that there is nothing they would do. This place disgusts me. They have absolutely no regard...

CARRY-OUT SERVICE WAS VERY, VERY LATE. To be clear, the low score was due to a long wait, not the food.

The store opened at 4pm; I called at 4:05 pm and was told the food would be ready in 25 minutes. I mentioned I was in a hurry, and asked them to confirm the time, and they reiterated 25 minutes. I arrived at 4:30 and was told "just another minute". I didn't end up leaving until 5:10.

Thus, the "25 minutes" turned into an hour and five minutes! Forty minutes longer than promised!

Admittedly, it was a larger order (~$125), but I never expected to wait inside the restaurant standing near the sushi counter for 40 minutes.

The sushi chef was focused and worked very quickly, so they must have put other orders in front of mine or something along those lines.

As for the food, the sushi was colorful, fresh, and tasty; though after making everyone wait so long for dinner, it certainly wasn't as enjoyable. I won't...

I had high hopes for my visit to Bangkok Bistro, but unfortunately, my experience was far from satisfactory. The server, Jake, displayed a concerning lack of enthusiasm and hospitality from the moment we were seated. His demeanor was noticeably sour, which set a disappointing tone for the evening. Throughout our meal, Jake seemed uninterested in serving us, showing both a lack of knowledge about the menu and reluctance to answer basic questions about the dishes. It was disheartening to see such a lack of passion and professionalism in a service role. Unfortunately, this experience significantly detracted from our dining experience, and I would hesitate to return or recommend this restaurant based on this visit.

The egg drop soup was tasteless, the chicken satay tasted / deep fried like a chicken nugget from McDonalds, & I found hair in my soup. I am writing this mid meal and I am not excited for my main course....