Izzy's - Red Bank Rd. — Restaurant in Cincinnati

Went to this location on 12/28/2018. I had been told that Izzy's was the king of reuben sandwiches - and I had never met a reuben sandwich that I didn't love. The reuben I got here was a big disappointment, specifically in two areas. One, the rye bread was very cheap. Instead of the thick, dense, marbled rye bread that is characteristic of a great or even good reuben, this was not thick, not tense, not marbled, and, umm, flimsy. Think: Kroger brand at 99 cents per loaf, instead of fresh-made rye bread from an upscale bakery at $5 per loaf. Number two, there was no thousand island dressing on the sandwich, and not even in a condiment dispenser on the table. I wondered, while eating the reuben here, "What is missing with this?" Sadly, it didn't hit me until after I had left the restaurant: no thousand island dressing! Everyone knows that this is an essential ingredient of any reuben sandwich. So, I got a reuben that was missing a key ingredient and was sandwiched in tasteless, flimsy (then soggy), brownish bread. On the positive side, the corned beef was respectable and plentiful, and the sauerkraut was pretty good. The side item, a potato pancake, was distinctive and good (though greasy). Overall, the value of the sandwich and potato pancake, priced at $9.99, is not competitive with other restaurants that one would place at the high end of quick-service options. The reason I have given two stars, instead of just one, is that the waitress was friendly and attentive, and they do give you good, dill pickle slices for a sort of appetizer, or, perhaps, to make up for the missing thousand...

Can I get the contact info for your food photographer? If they can make your measly sandwich look that good in a photo, I have no doubt they can make me look like Chris Hemsworth. Also, do you people seriously eat chicken noodle soup with a fork in Ohio? Please forgive me. I'm obviously not from Ohio but, so far, I have been surprised by absolutely nothing in the state whose most prized possession is a nut. I did give you two stars for the "sweet" tea and I'm glad I had the courage to order it...yesterday's dining adventure blessed me with a liquid that tasted like a turtle tank full of hot dog water, which was also disguised as "sweet tea".

I am, however, taking notes while I'm here:

Build a sandwich in moderation, as if you're destitute and considering sacrificing the family canine. Eat soup with a fork, or maybe that's just for the visitors. Regardless, I'm beginning to understand why Old Yeller should be suspicious. Never, under any circumstances, EVER behave like the other states and allow motorists to use the left lane for passing.

I haven't been here long, but I'll keep taking notes and update as required. For now, I'm going to study Hanlon's Razor and cry...

I went here today to get a Potato Cake from them and I havent had one in years. It was burnt. All around the edges and had a burnt taste to it so I had to take it back. The cook never complained he was real pleasant about it. I heard him tell the cashier "I dont know why they keep turning out burnt around the edges". She said is it the flower or can you change the grease? He said "They wont let me". So I asked if I could just get my money back. The cashier said she had to get the manager. So the manager came and said "we dont do refunds" and she was very nasty. She said "here you can try one of these" and she LIED and said it was a different batch when I saw here take it from the exact same batch. They were burnt too. So by this time the cook had took it upon himself to fix me a fresh Potato Cake. It was a lot better but still kinda burnt but at least he tried. He was cool and so was the cashier but the MANAGER WAS FOUL. AND VERY RUDE. I wont go back to a place that wont give refunds even when the manager knows their in the wrong and you...