LaRosa's Pizza Mount Washington — Restaurant in Cincinnati

If I could give zero stars I would!! The last couples times I ordered they messed up my delivery order and I had to complain and today was no different. I called to tell them they only put extra cheese on one side not the whole pizza they said I could get a credit and keep it. They called me back and said because I complained in the past they weren’t not giving it to me unless I brought it back but people had already started eating it because they were starving after waiting forever. So I will not order from here again!!! This is terrible customer service and the manager I believe is name is Mark or Matt only cares if u are a regular apparently. I will not ever go to this in again. Beware that if they mess up your order multiple times they penalize u for complaining about them. Which by the of u made the order how the note says there would be no need to complain. Stay away if u...

We've ordered from this location for a good 5 yrs. They've never done anything that was memorable in providing good customer service so I never wrote a review about them before. I am reviewing now. I ordered and paid over the phone, waiting almost 40mins for my delivery only to be missing an entire item and side. I checked the receipt and yes the item and side were on there. I was so peed off. Do they not know how to read??

I called to report I was missing food and all the supervisor said was he was sorry and that he would have it remade and delivered with another almost 40min wait. No compensation for his company screw up. As if remaking my food that I paid for that I didn't receive with a much longer wait time was him doing me a favor and fixing the problem....

I'm originally from this area, but have been down South for several years now. Was back for a week and really looking forward to getting a La Rosa's pizza. Ordered pepperoni, sausage, black olives, and green olives but ended up with green peppers somehow in place of the black olives. I was pretty disappointed because I'm not really a fan of green peppers and they are chopped small enough to make them a pain to pick off. I thought it might have been my mistake, but when I checked the order taped to the box it did say black olives. Not a huge deal, just not what I was...