Carl's Jr. — Restaurant in Citrus Heights

Visited this Carl's Jr. on 12/21/24 at 4:13 pm order # 333794. Order 2 hamburger, 2 fries and onion rings. 1 burger was the Double Diablo for $10.89. When we got home my husband noticed the burger only had 1 patty. Burger should have been made with 2 patties. I called the store # 1100286 and had to leave a msg. Surprised to receive a call back shortly after. The young man whom I believe said he was the shift manager listen to my complaint and stated that he would need to contact the store manager to verify whether I could receive a refund which was what I was requesting and that he would call me back. Very surprised to receive a call back within 5 minutes. I was told that I could receive a refund. I stated that I could not come back until the next day. He took my husband's first and last name and assured me the refund would be given to my husband. Well my husband arrived at the store this morning around 10:40am and spoke with a gentleman cashier. He said he had no idea what my husband was talking about and that there was no manager on site so my husband would have to come back tomorrow. Then he just walked away to help a customer. He didn't even try to contact anyone/manager. Very rude young man. This is the only Carl's Jr we ever go to but not anymore. If you agree to give a customer a refund you damn well better make sure to do what you agreed to. I'll never visit this Carl's Jr again. Very...

I came to make an order and asked for 3 cutlets. When I paid and received my order, I checked that the burger was without 1 cutlet. I said that there were not enough cutlets in the burger and he snatched the burger from my hands and started counting cutlets with his hands and without gloves. And he gave it to me and said that there were 3 of them there, but I asked him to redo the burger because he was without gloves, he shouted in my face Go home and closed the window. I waited for my burger and asked to say Sorry miss, he didn't even come up to me and another girl closed the window. I knocked on the window and asked to apologize, but they said no. I parked and went inside and asked for the supervisor's number and he swore at me. I went back for my order and asked for a hotline number or supervisor, but they kept yelling at me and kicking me out. In a stressful situation, I accidentally spilled a Coca Cola and manager Matthew splashed ice water into me. I just asked to apologize. The police came and I told the whole situation. I ask you to tell your employee how to behave with customers and return my money. I believe that this person is dangerous for your business and for your customers. Thanks. I look forward to a speedy review...

I dropped in yesterday, I came because I'm eating a low carb food plan and they have a great lettuce wrapped cheeseburger. But I decided to try something different; I ordered a chicken club sandwich and fried zucchini. The club has mayo chicken cheese bacon lettuce and tomato. With it lettuce wrapped it's a great choice, but they added BBQ sauce and brought it to my table with fries. So I waited and waited for the server to bring the zucchini. I finally had to get it myself. I chose to eat in. I guess setting the AC at 80 degrees was their idea of saving money. But I won't eat inside next time. I mentioned it to their mgr. And was informed that was the lowest they could go. I looked up the zucchini on their website to get a carb count and they were 30g of carbs. OMG! That's the same as 2 pieces of bread. They must use lots of sugar on this low-carb vegetable in the breading to get those numbers. With most Americans being overweight and many undiagnosed diabetics out there this is really insensitive of this company. Yikes! To wrap up: sweltering heat, sloppy attention, wrong orders, and sugar laden...