McDonald's — Restaurant in Citrus Heights

I am diabetic and my Blood sugar was low so I went to get a value meal. I asked for the cheapest meal(I only like ketchup on my burger) and an iced tea. I was suggested the #7, 2 small cheeseburger, in which I did say no cheese on either burger only ketchup. I got up to the pay window and the girl said #7 with an orange Hi-C. No, ICED TEA! Oh, would you like sweet or unsweetened. Unsweetened. So I pay for my food. Next window the kid was looking at the monitor. Didn't acknowledge me. Started handing me the drink and I said is that tea? Yeah. I had to ask for a straw. Then I got my food and checked the burgers. Both had cheese on them. I told the 2 guys at the window I specifically asked no cheese, only ketchup. They apologized and got me 2 new burgers. As I was driving I took a drink of my "unsweetened tea" and it was sweet tea. If folks can not provide good customer service through fast food places they don't need to be working. I worked in customer service for 30 years. It isn't that difficult to be nice to people and make sure they get what they want. BTW: It was not fast food I worked. I now work in...

Worst McDonalds experience I've had to date and I've been a McDonald's fan for decades. As a chain it is my go-to fast food choice for quality and consistency of food and service. This location needs serious help.

Ordered 3 items. Qtr Pounder Deluxe, Fish Filet and med fries. Burger had uncooked center and no tomatoes, filet was super dry and seemed to be sitting for quite awhile, fry box was 1/2 filled. Very green and unprofressional staff joking around behind counter while customers waited. Another customer came back in with a very raw burger to complain as well. I spoke to manager and was told....they ran out of tomatoes and the burgers were still frozen when cooked and that's why they were raw. Seemed surprised I was dissatisfied.

I got the impression there wasn't "adult" supervision or properly trained personnel at this location. In my last 100 visits to various McDonalds across the world in total I believe I had fewer problems with service and food quality than I had with...

So I am sitting here and I just got my food. I look outside and there is a red car full of tweekers. You can fully tell, 20 somethings with sores and scars, trust me you can fully tell they are on speed. Anyway, They were going through the trash cans when one of the females pulled out 2 cups from the trash. I hadnt eaten yet, all i could do was stare. The female came in and filled both cups with ice and soda. She then went back out to the car. Another female did the same, pulled 2 cups out of the trash and filled them up and went back to the car, each female did this 2 times before customers started telling a worker that was sitting next to me what was going on...coworker responded with "hmmmm"... so a customet asked to see the manager the worker said" i dont know where the manager is, but Im on break", then went back to whatever she was doing on her phone.....

So what this tells me is, The McDonalds on Lichen in Ctrus Heights doesnt care if you steal soda...So everyone, lets go...