Ben & Jerry’s — Restaurant in City of Albany

HORRIBLE CUSTOMER SERVICE!! On a tour of Albany with my two special needs children we decided to stop here at Ben and Jerry's for a quick ice cream (our first Ben and Jerry's visit) the young guy at the counter had a serious nasty attitude problem! My child was standing close to the counter in such excitement to get her ice cream, when the worker waved his hand in my childs face in an aggressive loud tone "CAN YOU BACK UP MOVE AWAY FROM OVER HERE" my childs smile quickly turned into a sad disappointed look as she tugged on me signaling she wanted to leave. I tried to normalize things grabbed our order and had the children go sit at the outdoor seating while I finished purchasing our ice cream. I Should've just walked out! So our total for 3 kids size cones and one regular scoop came out to $18.65! I then went out in Hope's to snap some pictures as this was our first Ben and Jerry's visit, the same nasty attitude guy at the counter came over and once again in an aggressive tone shouted "I NEED THE TABLES" at that point we were near in tears at how rude this worker was and our experience was RUINED! If this is what Ben and Jerry's is about then I will never step foot in another one of their stores! HORRIBLE EMPLOYEE OVER PRICED ICE CREAM , OUR...

I hate to rag on this place when it’s the only B&J in the area but jeez, this is the third time I’ve driven all the way there only to see a handwritten sign saying they’re closed for the next 30+ mins. Went today at 5:10pm and the sign said they’d be back at 6pm, so I left. Last time this happened, I hung around until they reopened and then the worker verbally complained about customers coming in during his break. Dude, you were just closed for 30 mins with a locked door, wasn’t that your break? Anyway, ice cream is great but the employees just ain’t it. I wish they’d update their hours to accurately reflect when they were actually serving...

My fiance and I took our dogs for one final walk together through washington park and decided to stop by Ben and Jerry's. We have to put our almost four year old (ten days) Australian Cattle Dog, Murphy, to sleep and thought he should have one final good day. The man we saw Thursday June 17th was extremely kind and understanding of the situation as we rolled Murphy in in a wagon. He gave him one extra scoop of ice cream and gave us our milkshake on the house. To whoever that man is, thank you so much for making our last day with our dog have one glimmer of happiness. We'll be sure to come...