Let me start off by saying that the food was UNBELIEVABLE. Seriously, just so wonderful. If I were to base my review purely on the food, it would be 5 stars, no questions asked.

Unfortunately, the service was abominable and the atmosphere was all wrong. While the restaurant gives off a beautiful Italian vibe, it's ruined by the mismatch of pop and hip hop music playing in the background. Where's the Italian music? Or classical music? The whole restaurant feels like it's been taken over by a bunch of hipsters, and the staff clearly back up this theory.

Most of the staff were horribly underdressed—wearing outfits that you'd wear on your day off, while running errands, or just lounging about at home. The only thing that they wore that was appropriate were aprons. Our main waiter was wearing a casual (not to mention dirty) disheveled button-down shirt with sagging shorts and tennis shoes. I say "main waiter" because there were multiple individuals coming to our table. The most annoying part of having all of these different people serving us is that they all asked the SAME questions. We were asked FOUR TIMES if we wanted to order drinks. Multiple times the staff tried to take away our plates when we weren't done with them, and we had to repeat the same statement to each of them. How about communicating with each other instead of bothering the patrons over and over? It's a small restaurant, guys. I'm pretty sure while all of the staff are standing around they have the ability to communicate with each other to stay updated on what the patrons want throughout the meal. Just a really disorganized and lazy approach, which was extremely off-putting. But I digress...

As for our main waiter, this guy was dressed like he should have been working a food truck instead of a high-end Italian restaurant. Now I could have disregarded the underdressed outfit if he hadn't been inappropriate while serving us and others. He tried to act like he was our best friend and said that we were his favorite table. I asked him why the other booths in front and behind us weren't his favorite and his reply? "F those other people". Only he didn't say "F"—he full out swore about the other patrons. Mind you, the booths aren't far away from each other, so both parties heard him. That's so unbelievably uncouth—not to mention incredibly uncomfortable and rude. As if that wasn't bad enough, the waiter then proceeded to have some sort of Alpha vs. Alpha confrontation with the patron behind us. The patron, at one point in the conversation, nervously laughed and said "is that a threat?" These are not the types of conversations you should be having with patrons. Cafe Capriccio presents as a FINE DINING EXPERIENCE, yet we have received better service at fast-food restaurants.

My boyfriend was incredibly frustrated because he had spoken highly of this restaurant for years and had hoped to treat his girlfriend to a romantic and intimate evening. However, this thoughtful gesture was completely spoiled by the dreadful service. He sadly stated that what was once a proud establishment has now been marred by the deplorable service it offers.

Treating patrons in such a manner is unacceptable, especially considering the amount of money we spent. At this price point, our expectations were far higher than what we experienced.

Although the food received a glowing 5-star rating from us, the service was a dismal 1 star. It was grossly unacceptable. Any true fine dining restaurant astutely knows that you don't swear at guests or act abrasive and rude towards them.

Lastly, I want to highlight that both my boyfriend and I were within the same age bracket as the staff. Having previously worked in customer-facing roles, we grasp the importance of delivering a pleasant experience for customers. Moreover, my boyfriend's extensive experience in the restaurant industry left him deeply dismayed by the waiter's lazy, disrespectful, inappropriate, threatening, and verbally abusive behavior.

A truly awful experience.