Dunkin' — Restaurant in City of Albany

My every day go-to Dunkin'. They recently moved to elsewhere within the hospital and it it so much cleaner and more spacious. The food speed can be pretty hit-or-miss. Some days I order, walk in, and it's already done. Other days, I stand around and wait fifteen minutes. My main issue is when you order a drink, they almost never mix it. Also, they don't put anywhere near enough cream cheese on the bagels. It's like they made someone else's bagel and cleaned the knife with mine. I'm not asking for half a pound of anything, but if I can't even see that you put it on there before I bite into it,...

I had to tell the the guy taking orders five times what I wanted. He still got it wrong. It's hard to order and talk to people who can't speak English or understand English. Unfortunately there was not one person working who could speak English. Had to wait almost a 15 minutes for a coffee in which was wrong. There was others in line also waiting for food n coffee. And they also had a hard time communicating with the workers. The moved the restaurant in the hospital to the main entrance and it's nice and should be busy. But with wait times and not being able to communicate with customers may...

Ever since the Dunkin moved to B2, wait times for drinks and donuts are excruciatingly long. For example, at 2AM, it is not unusual for an order of a single drink to take upwards of 30 minutes. The location is also now much more frequently out of stock for items such as the Munchkins.

Very frequently it seems that there is only one employee trying to juggle asset of tasks meant for three people minimum. Inexcusable to subject your employees to such stressful working conditions and of course is a huge factor in one solitary drink taking so absurdly...