Dunkin' — Restaurant in City of Albany

This place has a really nice staff, and I feel like the manager is super nice. They honestly do seem like they are doing their best, and I have never had anyone treat me poorly. But I feel like they are severally understaffed, so I always have issues with more order being off.

Most recently, I came in back to back days asking for less ice in my drink, which they even printed on the order ticket. And for both days, I get a cup that is 75% ice. And that's the super simple issue. It's been multiple times I've asked for and paid for a large, and only received a medium.

Another major issue is that the food comes out on one side, but then drinks come out by the register. So the walkway is full of people spread out waiting, and you somehow have to hear your order being called on either side. It doesn't initially seem that bad, but it's gets worse when you have to ask where your order is since they can get...

It is a bagel. It is not cut in half. I was given the tools to do their job. A plastic knife and a container od cream cheese. I do not have a kitchen in front of me to not make a mess. This is absurd. Not going here again. It is over. I have spent too much of my hard earned money here to be dissapointed almost always. There is never a moment where I am not. I went there around Noon. It is a sloppy lazy job and not even...

The young man working the counter was very nice. However when I went to get napkins there weren't any. I went back to the counter and a girl was there with a clipboard. I said "excuse me" 3x before she turned around. If looks could kill I'd be dead. She never adressed me just walked in the back after I asked about napkins. Totally unacceptable...