The UPS Store — Local services in City of Albany

New Review 07/19/2018: Changing it from 5 to 3 star because of my over-the-phone conversation from today. I called about a package that wasn't delivered but I got online notification that it will be dropped at this Access Point. The lady (Lateya? apologies for murdering the name) was very polite on the phone when she answered, but when I tried to explain that I was JUST trying to find out if it will get there today or tomorrow (as drivers sometimes drop off undelivered packages to Access Point same day SOMETIMES), she didn't get what I was saying and kept telling me to refer to my infonotice and that she doesn't know where the package was. I explained to her, I have all the info as I'm an online UPS customer, and I get all notifications, she completely dismissed that and said 'Do you have the Infonotice number with you or not? The driver left note on it and that's what it is'.

At this point, it felt like she was being difficult when she shouldn't be, so I asked her if she's not able to track packages using tracking numbers, and she said "okay I can it will just show me it's in transit', I didn't respond because I knew she completely misunderstood the purpose of my call and didn't want to lose my patience. Once she looked into it, she said 'Oh okay, it was attempted delivery today, but will be left at this store for pickup by tomorrow'. I replied "That's ALL I was looking to find out".

Please don't try to be a smartass with your customers. Listening skills are important. I'm sure you guys get a lot of customers who might call and ask for info that you don't have, but try to take some time, listen to each sentence before answering. I've used Fedex, UPS, USPS since my college days and I know what is possible to track and what info can be acquired.

Old Review: On point every time, whether it is picking up, or getting things delivered to me. And awesome...

The service from this store amazed us. While typically we expect to get what we paid for, rarely does it work out so well. To explain: We needed to ship some valuable artwork to Florida. These pieces were glass enclosed. Our first thought was to the moving company we had used previously and after a quote of several thousand dollars began investigating other options. FedEx, other movers, freight companies and then spotting an ad from the UPS store in Westgate we called and after explaining our needs we were contacted by Chris the manger. Chris asked for all dimensions, a rough idea of weight and values we wanted for insurance. He then called back with a quote in the $700 range that was broken down by component so we could pick and choose options if desired. We were happy with the comparative low cost and took the entire package. We choose to have the items picked up at our home, crated and advised when to have them delivered to Florida. Christian and a helper personally picked up exactly when scheduled, called us when prepared for shipment and on the date we had asked them to ship they did so and emailed us a tracking number so we could follow the shipments progress. As is typical of UPS the shipment arrived exactly as scheduled, 3 days Albany to Florida via ground. But then we began to realize just how good this store is. The quoted price of $300 for building a protective crate did not close to explaining what we got. Each piece of artwork inside had multiple layers of protection, sticky paper on the glass to prevent scratches, plastic wrap, paper, bubble, Styrofoam and of course the wooden crate itself. Every piece arrived in perfect condition. We highly recommend this UPS store and it's staff for any...

I've had mixed customer service experiences at this store. Some of their staff have been down-right unprofessional to me in the past: I have two recent examples: One lady was helping a customer package up what appeared to be a care-package for the college bound kid, and was taking a very long time. She was modifying the box in a weird sort of way with packing tape that frankly didn't make a bit of sense. When I suggested a better way, she got defensive. Honestly she was a bit of a mess. She probably took 15 minutes to do this. Another time I brought a package to mail to a friend, only to find out I sent it to the wrong address and had to go back in 30 minutes later to retrieve it. The gentleman behind the counter made all sorts of weird comments and started inquiring about the content of my package and why I wanted it back. I told him it was none of his business. Completely...