Roy's Caribbean Restaurant — Restaurant in City of Albany

I’ve been to this establishment about three times. And each time I’m given a hard time. One woman with a light voice messed up my order and gave me cabbage that I didn’t request, so I told her about it, she then decided to remake my plate. When she remade it and handed it over, I looked at it to see if it was what I asked for this time around. I asked if that was the meat I requested because it looked different, she responded with a nasty attitude and said “obviously”. She messed up my first order so clearly I was just asking to make sure everything was there that I asked for. The second time I came in, I was greeted by this other Jamaican Black lady with fuzzy blonde hair, almost cut into a taper style with dark brown skin. I ordered rice and peas with jerk wings and I requested extra gravy on my rice. She responded back in a nasty tone “I don’t have extra gravy, I have gravy!”, ok fine. Then I went to pay and gave her cash. I decided to use a card instead. I told her I needed the cash back, because I have to go get change from a corner store and use it for something else. She proceeds to tell me I can use my card to get money out of their ATM! Another CUSTOMER tried to intervene and explain to her what the issue was, and she still wanted to give me a HARD TIME! A man came from out of the kitchen which I think may have been Roy. I explained to him what the issue was, he then tried to explain to her. Her response to him was “I know, I’m not stupid!”. If that is her husband, I can only imagine what he deals with at home from her....

On 1/27/22 I came to this restaurant to purchase food. If I can give them ZERO stars I most definitely would. First of all the food is way to EXPENSIVE! I spent almost $100 for oxtails, Rasta pasta with shrimp, and a few other things. The oxtails are $25! (They only offer 1 size). This was my first time here and I will NEVER be going back! The food was HORRIBLE and uneatable. The oxtails we're HARD HARD HARD! The Rasta pasta which had shrimp in it Was VERY BLAND. It tasted it like it was RUSHED! NO seasoning at all .. then to top it all off they forgot my plantains so I had to wind up going back to the store. Then I get back home and realized they forgot a order of macaroni and cheese that I ordered. At this point I wasn't going back ! I came to Albany from out of town to visit and this restaurant was a HORRIBLE experience to say the least. There's a old Jamaican lady that works there that's VERY RUDE AND NASTY AND DISRESPECTFUL. HORRIBLE ATTITUDE. this worker was arguing with a lady which was a customer like myself while I was waiting for my food. The FOOD IS NASTY! PRICES ARE HIGH AND AGAIN THE FOOD IS NASTY! AND THE WORKER WAS ABSOLUTELY UNPROFESSIONAL. When a person comes in to your establishment to spend $$ with you, being HUMBLE is key ! I CAN'T SUPPORT A BUSINESS LIKE THIS EVER!! THE WORKERS NEED CUSTOMER SERVICE TRAINING AND FIRE...

I have never eaten any food prepared by RCR. That is not a biggie or excitement. It was mostly, by not being aware of there quality of food. Although, I have eaten Caribbean food before and found it quite tasty

I attended the 2014 African American Day celebration. I ventured out of my safety. I step forward. I tried the Macaroni and cheese prepared by Roy's Caribbean Restaurant (RCR). It was the NASTIEST food I ever ate. AND it certainly did not taste like MACARONI and CHEESE. It was a yellow macaroni and some yellow stringy substance that did not look or taste like cheese There was no taste, no flavor and no passion. It tasted like something made on the spare of the moment, to SALE to people to take their MONEY.

Curry/saffron is a yellow coloring used in many Caribbean foods. It turns white or yellow macaroni yellower. It has no taste. It is not even a seasoning.

Having grown up on Macaroni and Cheese, I know what real Macaroni and cheese taste and look like.

This is a delicious African American dish. I am sorry RCR is serving and sailing an impostor food. Roy has truly miss the boat on what Macaroni and cheese taste, look, and has the flavor of.

I can't speak for the other foods listed on their menu but I will speak for this one. ...