Applebee's Grill + Bar — Restaurant in City of Auburn

Quite possibly the worst restaurant my family has ever eaten at. First, Applebee's does not know what Alfredo is. What they call Alfredo is actually some kind of thick cheese sauce, likely con queso as its base, that once it begins to cool congealed into a pasty clumpy mass. Second, we ordered an appetizer (loaded waffle fries) that was purported to be sufficient for 3 people, that upon arrival amounted to the equivalent of a medium french fry from any fast food restaurant with a few bacon bits sprinkled in the middle. Third, the waitress was a complete disaster. Once she took our order (and we never received one of our waters), we never saw her again until payment time. Fourth, we asked about using our AARP card and were told that they didn't honor that, but they would do some kind of discount called a golden...something. Never did get the full name of the discount (or the discount it's self- more on that below) because the waitress said it so fast while turning away from us it wasn't understandable what she was saying. Fifth, the discount. The waitress applied a 15% discount....then kept it. When we asked where our change was from the discount the waitress told us she was keeping it for her tip as Applebee's guarantees her 15%. The receipt is pre-printed with "suggested" tip amounts. No where is it stated that a tip is guaranteed at the customer's expense. While I rarely refuse anyone a tip based on meal quality, a tip is just that: an extra reward for great service and excellent quality. The restaurant was mostly empty as we were there between peak times, poor quality, poor service, and a rip off price wise. Won't be visiting any Applebee's again as they are all owned by the same...

INSANE. placed a 60$ curbside order from Applebee's Grill & Bar . They completely forgot an entire meal, burger , mash potatoes and all. when i called they offered to remake it. I told them we would eat what we had and i’d be back for the meal. all is well you would think right? untill we open our boneless wings and can physically KNOCK on the table with them. I then proceeded to call again and let them know. When i show back up again for the meal they forgot, the give me a dessert to butter me up. I leave and get home, to open a burger that hasn’t even been put on the grill. a completely raw burger slapped on a bun and a bowl of soup they consider “ice cream” to make things better. When i call to tell them this insane and the burger had never even been cooked, i was interupted several times ans offered coupons in the mail. I told them after forgetting a meal, wings harder than a rock, ice cream soup, and a raw burger i would just like a refund. i was told “NO” by the manager and that she would remake the food AGAIN. what makes these places think i still want to eat their food at this much running around? With that being said i will never eat at Applebee's Grill + Bar again.

Mind you we dined in a few weeks ago and the waitress forgot about us so we were handed off to another waitress who was very rude and rushing us out the door. We were handed our reciept with our meal as well as boxes (pretty much telling us to leave) and when the bartender brought me my drink because the waitress “forgot” for 25 minutes, it was spilt ALL over the glass, no candy, no straw, and was told “there’s napkins...

Usually order pick up. Curbside staff is very nice, prompt and helpful. Arrived at 8.30pm, needed a few minutes to decide what to order (literally 3-5). At this time, the waitress took it upon herself to say; "you do know we close at 10, right?" As if we were putting her out. My friend went ahead and ordered. I declined to order anything. Doesn't pay to have to deal with a rude waitress when your blood sugar is low and you're already in a bad mood. I'll leave it at 4 stars because overall it's about as OK as a chain restaurant gets. We all have our days. At least my friend enjoyed her meal while I was taking a "principled stand" and not eating. LOL.

PS. She was extra kind to my friend after she figured out that I was displeased. I had water and shelled out $30 for her to eat. Take it for what it may or may not be worth. Caveat Emptor.

UPDATE: I left my jacket in the booth when I left and had to return to retrieve it. The manager was standing next to it and I mentioned to him that I didn't leave a glowing review on google for his restaurant. I mistakenly thought he would like to know about it and why. He chuckled and said "OK" and waved me off as if it didn't matter or he didn't care. BAD FORM APPLEBEES.

Originally I gave the review 4 stars, but had to knock one off for the aloof manager and his...