Burger King — Restaurant in City of Glens Falls

I at one point would have called this location a 4 star, but I am forced to lower their rating due to recent actions by their location and the company at large. Three times my order was badly made. One of those times they at least refunded my money. One of those times, they claimed they had no beef, and made me come back the next day, saying that they did not have a refund policy at all. The third time I ordered through their phone app, and was told at the location that they had no beef, but because they were unable to make my order, I would not be charged. This was a lie, as I was indeed charged. The company refused to issue a refund, and told me to simply go back to the store and ask for my food the following day. I did so, and was told that they had no order with my name, so there was nothing they could do, leaving me 40 dollars short, with an ever so gracious 5 dollar coupon towards my next order through their phone app. This is not even mentioning the fact that of late, orders put through to their location routinely were made wrong and required me to go back the next day to get them filled. At one point, I had paid for onion rings and was told at the window that they had just sold their last onion rings, so I would not be getting any. If I had not mentioned it at the window, I would have gone home without the rings, and would not have gotten refunded for the cost of the onion rings that they did not intend to tell me that they would not be making.

I will not...

What was suppose to be a special date night with my granddaughters, was a let down for them. They wanted the Addam's family meal. While ordering no Gomez's Churro fries, ok no problem. No Addam's family crowns, again no problem. After getting our meals and opening up our burgers.We did not have purple buns.Well, back up to the counter and the gentleman behind the counter, said oh, hang on a minute, he turned to the cook and said how come we don't have any purple buns, the cook said we are out. Kevin said.I'm sorry, okay. The purple bun burgers cost $10.99 per meal, to get a regular whooper burger $10.39. (I know it's only .60 cents difference) went back to our table to see we didn't get the cheesy tater tots. Again was told they were out. Kevin came to our table and told us when you finish come up and I'll give you a refund. When I went to the counter a dark haired older lady ( who was rude) yelled at the staff, we are now out of purple buns no refunds. I tried to tell her we didn't get cheesy tots, she threw a bag and said here. Well instead of fighting with her, ( to set a good example for the girls) we left. The only thing I can say nice about our experience was Kevin was kind and professional. 5 stars to...

I ordered two veggie burgers, 1 with bbq sauce, cheese, and lettuce and 1 with ketchup, mustard, mayonnaise, lettuce and cheese. When I got my order the first veggie burger was fine, but the second one was missing the cheese and the sauces were pouring out the side. I decided to bring it back in because veggie burgers are expensive and I also paid for cheese that I didn’t get. After bringing it in, they put cheese on the new burger but instead up putting the lettuce I ordered, they put pickles. Again, the sauce was pouring out the side and completely unedible. I ate as much as I could before throwing it out. Also when I went inside to show them the problem, I was not greeted in a friendly manner. The employees seemed annoyed that there was an issue with my order and annoyed that they had to fix it. I thought after seeing the burger oozing with sauces and all over the place they would make the second would better, but it was...