Empire Pizza Glens Falls — Restaurant in City of Glens Falls

Every once in a while when passing through a town, its easy to stumble across a small restaurant/pizza place that is extraordinary and has “out this world” food offerings. Not for this Empire Pizza place in Glen Falls, NY. When I entered their restaurant, I was told to take a seat. I sat there for 15+ minutes and no one came to take my order. I got up and discovered there was no table service. However, there were 2 girls engrossed in their cell phones at the order counter! I ordered an appetizer of calamari. What a mistake. The food was delivered to my table in a aluminum take-out bowl. They were heavily breaded with a very hard coating. Probably breaded and par-fried days ago then frozen. The calamari was not even warm. This calamari appetizer is more of a deterrent to a pleasant meal since I took a chance on breaking a tooth trying to eat these things! Be careful with these, not a good choice. Next came the main meal, spaghetti with egg plant. While the cheese topping was appealing, trying to find a piece of eggplant in the spaghetti mixture was challenge. The garlic bread that came with the meal was slapped on butter and not even toasted. It was soggy and not worth eating. A salad was included but did not materialize. I had to get up and enquire what happened to it. Next time in Glen Falls, NY., there will be no returning to this place. I wouldn’t have given this place even a 1 star rating, but Google says a choice...

Every once in a while when passing through a town, its easy to stumble across a small restaurant/pizza place that is extraordinary and has “out this world” food offerings. Not for this Empire Pizza place in Glen Falls, NY. When I entered their restaurant, I was told to take a seat.  I sat there for 15+ minutes and no one came to take my order.  I got up and discovered there was no table service by 2 girls engrossed in their cell phones! I ordered an appetizer of calamari.  What a mistake.  The food was delivered to my table in a aluminum take-out bowl.  They were heavily breaded with a very hard coating.  Probably breaded and par-fried days ago then frozen.  The calamari was not even warm.  This calamari appetizer is more of a deterrent to a pleasant meal since I took a chance on breaking a tooth trying to eat these things!  Be careful with these, not a good choice. Next came the main meal, spaghetti with egg plant.  While the topping was appetizing, trying to find a piece of eggplant in the spaghetti mixture was the challenge! The garlic bread that came with the meal was slapped on butter and not even toasted. It was soggy and not worth eating. A salad was included but did not materialize.  I had to get up and enquire what happened to it. Next time in Glen Falls, NY., there will be no returning to this place. I wouldn’t have given this place even a 1 star rating, but Google says a choice...

Has anyone else besides me had the problem with ordering online ..FIRST PROBLEM: Don't order a CHEESEBURGER, bc what happens is you MUST PAY FOR "EXTRA CHEESE" (an additional 75 cents )...You have no choice BUT to click on extra cheese bc otherwise u cannot add item.to your cart ...Same thing if u go to order a.HAMBURGER...you cannot "add to cart" without clicking on the add.cheese EVEN IF YOU DONT WANT IT!.. Either way they make out an extra 75 cents each time.it's ordered

And second problem is when you go to pay online...and TIP is added...the tip is debited from your account but not given to the driver apparently

Why you ask? Check your email copy of.your order

Ever wonder why the percentage you choose to tip driver shows SHIPPING CHARGE? Me neither -- how ironic that the shipping charge is whatever percentage the customer has chosen to tip their delivery person but the restaurant neglects to give said amount to my delivery guy?????

And then when you call them to make sure they give the delivery person the tip I designated (and had debited from the CC) they try to backpedal out of it and try to BS the customer (in this case my husband) to make YOU...