Billy Schu's Food Bar — Restaurant in City of Hornell

1 employee can do so much damage. The waitress we had was absolutely the worst. We sat at the counter because they were very busy and didn’t want to take up a whole table for just 2 of us. The waitress went from handling dirty plates and sticking her finger in something gooey (she made it verbal) wiped off her hand with a napkin. Then grabbed someone’s order and took it to them. Not once did she wash her hands between handling dirty dishes and bringing people their food the whole time we were there. She repetitively stacked dirty dishes right next to where I was sitting. She was doing this with such vigor that at one instance something flew off the dirty plates and landed on my toast. I completely lost my appetite at that point. I won’t ever be going back. I don’t like leaving bad reviews but if this is how they operate, then people...

I love this place, it's has been like a second home for my son and I. For many years my son Colton and I went here becasue he was treated like family, " LORI" would let him clean tables, her and the girls would tip him for his hard work. Just treating him like he was important and not different for havig autism. Being a " loyal " customer doesn't have conditions attached to better suit the need of breaking their company policies. If you come into my gym you become family, but you/ we still have rules. We provide a service to our community, but as a business we still have policies to keep the order. no matter if they are agreeable to the customer. Signed a small business owner and " Real Loyal Customer". Be careful of the things you teach the next generations.. Rules are rules. Don't spit fire 🔥....

Cute little place with good service. Food was pretty bland and sub par at most. It was a good experience until I didn't get my reheated watered down Macaroni and cheese to go, the whole service and friendliness disappeared. I didn't complain about the food or anything but was met with such an attitude. Then when I went to cash out I was told no debit cards, which is fine but the tiny sign on the door doesn't do anything when you have a specials board out front. Again major attitude with it. I was really upset leaving because I would never treat a person so unkind, especially in the service industry. I could have went and taken my tip back but I didn't because I do not believe rudeness needs to be returned. Please do better with your food and...