Applebee's Grill + Bar — Restaurant in City of Industry

Overall, we had a very unpleasant experience at the restaurant located in The City of Industry. I ordered a strawberry chicken salad, which is the best salad I had ever had at another location, only to find out the restaurant didn't have strawberries. Disappointing!! The waiter we had must have been new because questions I asked weren't answered properly. I had asked for another bread stick & was told it would be a $1 but never got it. You would think it would have been free since I didn't get strawberries in my salad. My Grandson's chicken fingers looked dry and greasy. We asked for two scoops of ice cream and the waiter said he wouldn't charge for the syrup. Thank you Alexander for what looked to be a half teaspoon of syrup. I asked for more but never got it. No explanation given. I was looking forward to taking the survey on the machine at the table. My husband asked for help in paying the bill on the machine and the waiter assisted him and then took the machine. I told the waiter I wanted to take the survey and he said not to worry about it. He was going to get a bad survey and that's why he took the machine. The whole vibe of this restaurant was disappointing compared to other locations. It's too bad because it's location is in a busy hub of other restaurants, a mall and close to the freeway. The service was very poor. The only positive was the friendly hostess who had a vibrant outgoing personality. I won't be going back to...

On Tuesday my wife and I went to have lunch at Applebee's in the city of industry we ordered the 3 appetizer specials for $12.99 we ordered the wonton tacos, boneless wings, and mozzarella sticks, the 1st thing that came out was mozzarella sticks the mozzarella sticks where cold, the cheese wasn't malted inside, we called the waitress and she took them back for new ones, next we received the wonton tacos there where ok, then we received the boneless wings, we couldn't chew the wings they taste like rubbery when I bit into one wing I notice it was Pink inside we called the waitress again and show her the wings that they were not cook it was Pink, we told the waitress to take them off the bill, and here comes the manger he explained to us that the chicken was cook to the right temperature I look at him are you serious did you see the chicken and he said yes it was Pink inside the manger didn't offer us nothing just took off the wings of the bill that same night I got sick and my wife too I called the manger around 10:00pm and explain to her what happen she started that the general manager would call me I didn't received no response back from Applebee's so if anyone goes there please check the food before eating it the server was ok just the management sucks balls I still not do yet I'll call corporate office tomorrow If anyone decide to go think twice before...

This place is super unprofessional and I will not be coming back . The meal started off to a bad start when the server Pierre came to our table introduced himself and said “sorry y’all it’s busy as hell “. I then mentioned that I came in after seeing an advertisement for the NFL pick 6 promotion . Which includes 6 free wings with a 10 dollar purchase if a pick 6 occurs during a play off game . After showing my server Pierre the promotion he said they are not honoring that since there were no pick 6 this weekend . I showed him the advertisement and told him that promotion is being displayed on their website stating otherwise . He said he’d check with a manager , when he returned he confirmed that they are not honoring the promotion. I came home and simply looked it up and there were two pick 6’s in two seperate play off games . When promotions like this are being offered , management needs to be on top of it and inform the staff . Lack of communication leads to situations like this, and it could be easily avoided . Customer Satisfaction is not a priority to this location. To add insult to injury my appetizers arrived at the same time as my entree . And the appetizers were luke warm as if the were sitting around waiting to be ran out for a long time . 1/10 I would never return here . Save your money so many better...