Papa Johns Pizza — Restaurant in City of Ithaca

I have to order ahead of time because I need 12 slices for my family (of 7) and the one time I wasn’t able order ahead of time the girl yelled at me… But today I called and waited a little bit but because I live thirty mins away I decided to stay on hold and go to the store while I was in town… I watched the guy at the counter scream at people to close the door over and over. Even if someone walked in he was ready to yell. He seemed angry and I felt bad for him. People kept calling and he kept putting them on hold saying please hold. However I was still on hold in the store. I think it would be best instead of saying please hold that you say we are only taking in person orders… so people like myself just show up and hope we don’t get yelled at… I only ordered 9 slices to make sure I didn’t get yelled at and I felt uncomfortable ordering that amount as well knowing I really should order ahead of time. Anyways I left and I decided to see if they would ever answer and they never answered and I hung up after 58 mins. he had no intentions of actually taking my order. Im a really nice person and I treat people with respect, but recently I haven’t been treated the best by the staff there and I’m starting to feel uncomfortable going there. I hope Jamie is able to see...

Terrible service as of late. I love the terrific Tuesday’s deal and I love the setting normally but recently there’s been terrible customer service. Upon looking at what slices were readily available this visit I asked for 4 slices total. There were two people prior to me in the store who were also visibly and vocally upset at the wait. There was one person slicing pizzas instead of getting slices for customers. Instead of prioritizing customers, they kept slicing pizzas. Shouldn’t even mention that afterwards she just threw the slices in a box randomly and set it aside for a delivery 45 minutes out. There was also a woman sorting boxes instead of getting the orders ready. Not to mention instead of putting calls on hold like they should be, the cashier was actively taking calls and not prioritizing the waiting customers. I was in there for over 13 minutes for 4 slices. The 2 customers in front of me said they were there for more than 20. Terrible service and I hope these three get fired...

It was half an hour after the estimate ready time and my pizza was still not delivered, so I called to inquire its whereabouts. Was put on hold and ignored. I redialed, only to find out that they ran out of the topping -- which is fine; it happens. But what really irritated me and prompted me to write this review was the fact that they didn't notify me at all, despite having both my email and my phone number, and told me nonchalantly after I called them that my number was invalid so they didn't reach out. Yes, the first four digits of my number does turn out to have a pattern, but it is a valid New York phone number. Regardless, I feel like if the order was paid for with a valid credit card, the least they could have done was attempt to call me, but I got nothing. Had I not reached out, I was left to guess when my (unmade) pizza was coming. Very disappointed with their service and I hope this will serve as a warning for others who are hungry and thinking of ordering...