KFC — Restaurant in City of Kingston

Had a craving for KFC tonight. When we got to the restaurant on Foxhall Ave, they told us that it would be about 20 minutes for anything with chicken. We decided to go somewhere else. After driving around for a while and not finding anything else we wanted to eat we decided to go back. This time they said it would be about 10. We ordered, paid and settled down in the parking lot. It didn't take 10 minutes, it was less.

We got our order and upon checking discovered that they had given us a wrong side. I went in to exchange it. When I went inside it smelled like burned fried chicken and there was a haze of smoke. The person at the counter was super nice though. He exchanged the side and we were on our way.

When we got home and opened everything up we discovered that the chicken was waaaaay overcooked. Like bordering on burned to a crisp. The skin tasted burned. In order to eat any of it we had to pick the skin off the pieces we ate. The chicken underneath the charred skin tasted fine. Then we started to eat the coleslaw. It tasted like a dishwasher, like dirty dishwasher water, with the most awful plastic taste and don't get me started on the aftertaste of the literal two bites I had. We thought maybe it was just the one container so we tried the other and had the same result. Both containers were utterly inedible and we simply threw them away.

Maybe this was just an off night for them, but $58.00 for terrible food will cause me to never go...

Ordered through ubereats a spicy chicken combo w Mac & cheese as the side and the cherry poppers

Received the cherry poppers, a bag of fries and a drink. No chicken sandwich or the Mac & cheese , called the store and spoke to a female associate who didn’t fully understand what was happening then talked to a male associate who blamed the delivery driver. ( The bag came completely sealed there was no way the delivery driver took anything , I saw him exiting my driveway and he waved as I went to the porch. ). The associate did not offer to let me pick up the missing food or come up with any resolution other than to not acknowledge the restaurants mistake. Stuff happens and I get that but at least own it. Tried to salvage the fries but gave most to the dog as they were loaded with salt

Next time I am craving KFC I will go to the one in fishkill , they also have an A&W menu in the same store and the associates are much more polite. The ubereats driver was great and speedy , just the Kingston KFC that doesn’t own when they screw up.

I am giving the 2 stars because sometimes when you go in they are very polite. Receipt is on the side of...

I recently visited the local KFC, and unfortunately, it’s a hit-or-miss experience. The place has a 2.5-star rating, which honestly feels justified based on my visits. One time, I pulled into the drive-thru, and no one even acknowledged I was there. I had to clear my throat loudly to get their attention, and instead of a polite response, the rep started yelling. By the time I got to the window, it was like walking into a war zone. The staff were arguing, and the person at the window was incredibly rude, practically throwing the food at me. It was an uncomfortable and disappointing encounter.

Other times I’ve visited, the restaurant has been consistently dirty. The floors are sticky, the tables haven’t been wiped down, and there’s often a lingering fishy smell, which is odd for a place that specializes in chicken. The food itself is okay, but the poor service and unclean environment really overshadow that. While KFC has its moments, this particular location seriously needs to step up its game in terms of cleanliness and customer service. Until then, it’s a 2.5-star...