Caputo's Pizza — Restaurant in City of Middletown

If I can give zero stars I would, I have been coming to this establishment for over a year Today was the first time I experienced discrimination. My family and I went in for lunch ordering a pizza slice, a sandwhich combo and chicken tender meal. We waited for atleast 45 mins with no acknowledgement. Before seating I went to the counter informing we would be dining in. The young guy with the glasses seated us. However over 15 mins waiting he did not come back to take our order.Which I had to go to the counter to inform , another worker asked if I needed help, may have been a manager. However after ordering I waited an additional 30 mins noticing people who have came in after me for dine in and take out all have gotten their meals and left. Including a group of construction workers and firemen. I Went back to the counter informing the worker that we have only recieved the pizza to just bill for the drinks and the slice.The worker did not apologize for the wait or acknowledge the fact that it was poor customer service and that they have forgotten us . Instead insisted the food is coming out. Which I do understand it has to be cooked but the least they could have done was inform it would take some time or check in with the table that is dining in. This was poor excuse for customer service and you have now lost a customer. Not to add he didnt even finish the transaction for me to pay he walked away from the counter as if I was trash. Everyone that was helped first was not of my descent so that...

I ordered a medium pizza boneless wings combo with a can of soda and garlic knots and when I arrived to the store they had my boyfriend waiting there after the order was placed one hour ago and it still wasn’t ready the pizza but the Chicken wings where ready sitting there mins you they are boneless wings they are fried and then shakes in mild garlic sauce so they by the time I got them they where dried up and cold I called to get them replaced after I just called because I forgot my can of soda they informed me that my order was an hour ago placed yes but my food wasn’t ready the delivery driver hung up the phone on me after asking to get them replaced and still continuing to make it an argument when it should just be okay we can fix it everything else in the order was fine and hot but the boneless wings he says ugh your Gona have to talk to the boss about that so we did and he as a store owner was very argumentative and blamed us as the customer for why 1 out of 3 items where bad he the owner was rude mean and very argumentative when as a store restaurant owner you should have more class and respect for the way peoples food look he didn’t even want to open the box up when it was brought back the least he did was give the money back for the boneless wings and then said don’t come back here lol don’t buy boneless wings from here not worth the argument back and forth with the owner on quality especially if you are a current store manager and know the ins and outs of quality of food and...

I have refused since 2013ish when I 1st started eating here, to ever like any other pizza place at all. Mark is amazing… They catered my baby shower 1 1/2 yrs ago - everything was so good, put together perfect, & done right on time seamlessly. He made the process so easy for me (I planned my entire shower by myself & this was so helpful). I also recently got 8 personal pies worth of dough to fly to FL with & my FL friends got to taste REAL NY pizza for the 1st time. They were beyond impressed. Mark called me & step by step walked my through how to travel with them & make them. He was worried about the flight, but they made it down there & were absolutely DELISH!!!! The garlic butter wings are my fav & I get them frequently - crispy, juicy, & flavorful. The desserts are always fresh, as are the other ingredients used. This time I got Nonnas meatballs for the 1st time (omg delish) & their fried ravioli - which I am so picky about anytime I order them anywhere, but here they were perfectly CRISPY, not too moist, & the sauce was heavenly. 1000 out of 10 recommend to EVERYONE & tell them this is LEGIT the best in all of the upstate tristate area. I fight people who say otherwise because what are you eating if it isn’t CAPUTOS!! I’ve been a ride or die since their first location. Here until the end because they’ve NEVER switched up! original review left on TikTok, so good google...