North Wind Bread Company — Restaurant in City of Middletown

Ordered for pick up & when I got there, 2 customers were waiting at the p/u area and 2 were waiting to order. So not crazy busy for a Sunday morning at 10:30. Customers ordering at the register were waited on promptly. The other couple and I were not even acknowledged. Other to go orders were packed up and while there were 3 people we could tell were working up front only 1 stayed up front to pack another order- while the 3 of us were still standing there waiting for our orders which were sitting on the back counter, ready. Not on the pick up counter. It took me speaking up to even be noticed. Surely enough that was my order that had been sitting there the whole time. And finally the other couple got theirs as well. Please acknowledged when someone is standing there, on either side. Kindly tell the other person you'll be with them shortly. Then everyone feels seen and their food doesn't get cold while hanging out unable to be picked up.

Also, unless you're across the street and able to see the awning, it's not really easy to see your shop. No signage on the front door if coming from New Middletown direction on the same side...

If we only looked at the food, this place would get a 5-Star review. The baked goods are tastefully sweet without being overly sugary and the breads are beyond ordinary with their flavor combinations and exceptional freshness.

I'm holding 1-Star back for the fact that mid-way through their day, they have a very limited selection left to enjoy. I would hope that some efforts be made to revamp the menu for best sellers or daily items as it is really disappointing when you come in looking for something specific.

The other 1-star I'm holding back is due to an extremely negative customer service experience. While the staff seems friendly enough and made an effort to correct the situation, it left a sore impression that makes us hesitant to return.

Overall, if you're open to something tasty with nothing specific in mind and have time to spare, I would stop by and enjoy what this place has to offer. If you need consistency or speed, this place may not...

when ordering the cashier told us we can customize our order, then proceeded to deny any custom orders saying they actually can’t have custom orders. After ordering and sitting, all the tables were crammed and uncleaned, crumbs and food everywhere as they have no one who cleans inbetween seatings. Food was mid and overpriced. Then they require you to serve and clean up after yourself, resembling a fast food service like tacobell. after cleaning lady gave us a nasty look and was annoyed that we accidentally put the plastic forks in the garbage instead of recycling, as if i worked there and she was going to fire me. ladies up front were not pleasant and very rude, did not smile or respond when we said thanks and have a nice day. menu is extremely limited as well with barely any options. I recommend this place to no one and not sure how they stay in buisness. never had an issue with any restaurants in middletown...