Dunkin' — Restaurant in City of Mount Vernon

DO NOT BUY FROM THIS LOCATION! HORRIBLE SERVICE AND UNPROFESSIONAL STAFF WITH DISGRACEFUL BEHAVIOR!

I would give this location zero stars if I could! I visited this DD location on Saturday morning with my father. I waited in the Drive thru line for over 30 MINUTES (which is absolutely ridiculous to begin with). While waiting in line, my father (who was in the front Passenger seat) reached over to my Driver's side for something and accidentally hit the steering wheel horn which caused it to beep (It was purely an accident). When we finally pulled up to the Drive Thru window to retrieve our order, I noticed something had flown into my vehicle which was followed by a "Thump" sound. I was shocked and appalled to see that a chocolate glazed munchkin had been thrown into my car from the drive-thru window and, what was even worse, the staff was laughing at what just happened. I pulled into a parking space and went inside the store. I asked who threw the donut and everyone (the staff) was quiet and pretended as though they were unaware as to what just happened. I then proceeded to ask for the Manager and Lydia (who was one of the staff members that was laughing just minutes ago) said that she was the Manager. Lydia was not remorseful at all. In fact, she gave off an attitude as if it was no big deal. What if the munchkin would have hit me in my face?!? It surely came close!

If this is how Dunkin Donuts trains their employees to behave and conduct business, I will not give this company another dime. The staff was absolutely rude and unprofessional to say the least. Dunkin Donuts should really do a better job with their hiring process. I have been a Dunkin Donuts customer for many years and I've NEVER experienced such horrific customer service and treatment as I did on Saturday. I will, definitely, not be returning to this location and I have already told family, friends and neighbors not give this location any business....

The traffic due to the location is always heavy. The bathroom is a key component at a business that serves food. They consistently fail at this point. My last visit was no exception to this specific point. The single occupancy restroom serves both genders. I walked to go use the bathroom and a woman was coming out and told me there was no tissue she wasn't finished. She took a bunch of napkins from the front and went back in. When she came out she politely thanked me for my patience. And then I went into the bathroom which smelled, had no paper, and even the sink looked gross. When I turned to the toilet and can see that the woman had just hovered over the toilet in and attempt to avoid touching the seat and dripped blood in the toilet. She was on her cycle obviously, but the condition of the bathroom definitely contributed to her lack of care. The school bus company in the area frequents that location especially at break times. It obvious when you need to check and clean the bathrooms. Again this location consistently...

I was robbed, I paid with 3 bills of 20, for an order that I make every 8 days for a large box of coffee and several bagels for the people of the company, he tells me that 38 dollars are missing, which I pay with my card, the employee told me He asks for tips, that I see that they are taking care of me very well and I quickly tell him to charge the card when I ask for the receipt since it is expensive for me, this employee acts crazy until I have to demand that he hand it over, to my surprise Of the 60 cash he registered 50, that's why he asked me for 38 more, and he charged 10 dollars of tips saying that it was a purchase of donuts, I asked him to solve it for me and he told me that he had given him 50, I looked at the cameras to see if he I said that, he apologized and told me to come by later for coffee and sandwiches, it was late so I left there but I'm going back to talk to the...