Franco's Pizza — Restaurant in City of North Tonawanda

I decided to give Franco’s one last chance today 4/16/23, but what a disappointment. I recently did a review on your coupon codes and how they don’t always work even the ones we received via email. Today I want to talk about the inaccuracy of my orders over the years. If I order on line, 80% of the times my order is accurate, but when I order on the phone it’s usually almost always wrong.

Today I tried ordering online, but there was an issue with your website. Every time I tried to hit submit to confirm my order, it kept kicking me out and taking me back to the menu and cleared my cart. I did this two times so I’m hoping my order didn’t go through. On both times, it cleared my order in my cart. I’ll be calling the store if my credit card is charged during those attempts.

I called the restaurant to place the order. I ordered cheese pizza with breaded chicken for the topping, wings and bread sticks. When my husband brought the pizza home, I noticed that the pizza was very yellow which means they used yellow cheese. I did see the chicken, but the pizza was very burned, especially the ends. I bite into a slice only to find pink meat. I then realized it was bacon/ sausage. I DO NOT EAT BEEF OR PORK. How can they make such a mistake? I repeated my order to the girl 2x. I’m so...

Poor service and management skills. I called Francos today superbowl Sunday at 1 pm and asked if they were making heart shaped pizzas. They said yes. So I ordered a heart shaped pizza with pepperoni for my boyfriend's birthday. Then ordered a second medium pizza party pack for my son and I. They asked when I wanted it delivered. I responded with as soon as possible. So when we received our pizza and opened the boxes I was very upset when they were both square. I called francos told them the issue and they transfered me to a manager. The manager said o sorry we are not making heart shaped pizzas today because of the super bowl. Well the thing is I would have not ordered two pizzas because it was supposed to be special for my boyfriend. Heart shaped! The superbowl wasn't for another 5 hours, the guy on the phone said they were making them, and the website says we make heart shaped pizzas everyday. The management did nothing to make this right. Im very unhappy with my experience with this francos and will not be ordering...

Normally food is good. Best pizza place in NT bc they don't put sugar in their sauce, like the rest do. But yesterday's pizza was pure laziness. 3pm on a Thursday, place is dead, no racked food waiting, no orders hanging and I get a dry, burnt $20 sauced dough pie. The kids had to rip off the burnt plastic like cheese Frisbee and Chuck it. They didn't even finish slice and threw out the rest. Absolutely no reason for an employee to take this out an oven an attempt to sell it off as a pizza. I could see it accidentally sliding by on a super busy super bowl night while jammed packed and even then someone should question it. The most edible part was the extra blue cheese sides. Very disappointed. Tried calling back was placed on hold with a computer and tried to message on fb but NT doesnt have one that i vould find.,so that it wouldn't be on here. But someone needs to see it and train the ppl...