Domino's Pizza — Restaurant in City of Oneida

My son ordered on the app for us last night after work, about 10:30 PM. We got the standard alerts, Antonio is preparing, baking, out of the oven, quality check. QC took longer than normal but that's expected on a Saturday night, as I'm sure they are sending out multiple orders in one delivery. About 10 :50 we got the alert that the driver was on the way. Estimated delivery time 11:05. All reasonable up to this point. We live 2 miles away, and generally delivery is on or before estimate. At 11:35ish, I call to make sure there wasn't a problem. He asked for the address which I supplied and he said he didn't have an order for us. I explained that we got all the alerts, I told him HIS name was Antonio because the app told us that. I described our order, he said no, he never got that order, he only sent his driver with 2 deliveries and we weren't one of them.

He then said we have no control over the app, do you want to put another order in over the phone? I said would the money we already paid go towards it. He said no, you'll have to pay and dispute that money with your bank because we have no control over that app.

So to sum up Dominos has no control over the Dominos app. I said just cancel it. My son then left at 11:45 to go find someplace open since he hasn't eaten still. While he was gone, my doorbell goes off at 11:57 (order placed at 10:30). It's our Dominos order that Antonio adamantly told me, he did not make and did not send with the delivery driver.

When I called back to inform him that the order showed up, he said I make a lot of orders I can't know each of them. (Remember he previously told me only 2 orders went out). I said but you told me you didn't even have our address in your records.

Oneida NY is not that big of a...

Never again! I’m done with this place. How hard is it making pizza and read orders. I ordered online a pizza with sausage onion pepperoni and another with onion pepperoni and mushroom. Text message says it’s ready at 4:07 I gave them till 4:14 showed up and they tell me they forgot to put one in it will be ready in 5 mins. 12 mins later finally done. Then I ordered 3 garlic sauces. Stood there waiting for one of them to acknowledge me all’s they cared about was the next guys order. The guy behind me asked if I was set finally one of them realize I’m still standing there. I get my sauces and leave. As I return home I open them and see two of the same pizzas I call they say bring one back. To which I respond can you put the pizza in now so I won’t be waiting and I repeat the one I was missing. Plus he had pulled up my order on the computer. I am now sitting here and he asks if it was peppers onions and mushrooms. I respond with no it’s suppose to be pepperoni...

If I was rating Domino's pizza, it would definitely get 5 stars, but I'm not. I'm rating their chicken wings and they are absolutely awful. I strongly do NOT recommend them to my worst enemy. There was no crispness to the skin at all. It was all completely flabby and soggy and there was hardly any meat on any of the bones. There was more fat than there was meat. They also looked and tasted slightly undercooked. Also their delivery gets a one star. We waited over an hour for our wings to get delivered. I think if Domino's is gonna mess up and make customers wait over a half hour to an hour for their food, I think a coupon or throwing in an offer for something free, or a discount or something should be...