Taco Bell / Long John Silver's — Restaurant in City of Oneida

I own a business — so I try not to leave BAD Reviews. But this place needs to get it together already. I mean, everyone’s entitled to a bad day. But stuff keeps getting worse here — most would probably just give 1 star across the board, I’m trying to be realistic with this rating — NOT EVERYTHING WAS HORRIBLE, BUT — things really need to change at this location. The franchisee just doesn’t get it…look at the reviews! I’ve complained a few times in the past, and it seems to only be getting worse. The response was “a free taco” or “I can take your name down for credit”. That’s not what I want — it’s not about a free meal… JUST SIMPLY DO THINGS THE WAY THEY’RE SUPPOSED TO BE DONE. DO IT RIGHT — I MEAN, AT LEAST 50% OF THE TIME. That’s all… Follow & Use Systems!

Any other fast food joint for instance — order a burger, anywhere in the world, u get virtually the same sandwich — 2 pickles, onions, ketchup, etc… EVERYTHING’s consistent. On occasion they make mistakes, give a burger that’s not plain or mess up an order, I don’t expect it to be perfect, but by and large it’s the same from place to place, order to order. THAT’s FAST FOOD. THAT’s CHAINs. That’s how it’s supposed to be… NOT HERE. The last few months service is progressively getting worse, especially on my past few visits. I come to this spot regularly, probably once every 1-2 weeks. This has been a constant problem with at least one or more items being messed up and made wrong on more than half the orders. Lately, it’s been almost every order. The problem is, it’s not always a matter of things being blatantly wrong… Often times it is a matter of things being overly drenched in sauces, overflowing with cheese, carelessly put together, lukewarm warm, thrown in a bag & wrapped carelessly or just carelessly assembled. Worse, because stuff is made wrong regularly you wanna chk, but open to check anything and it makes a huge mess due to this carelessness and/or over filling things. I’ll go thru and order exactly what I want and don’t want, ensure they understand, it looks right on the screen — they acknowledge and then I have to hold everyone up to check EACH AND EVERY ITEM. But the time I get home I end up throwing away at least ONE THING (sometimes more) — because it’s not worth the hassle or the drive back and especially late at night (I often stop after 11/12 at night on my way home). Last time I ordered 2 Doritos tacos, no lettuce.. a chix quesadilla (light sauce — because lately every time I order they’ve drowned it in jalapeño sauce.) a cheese quesadilla etc. I chkd and most seemed right, check 1 taco, it seemed fine but made a mess — cheese everywhere BUT in the taco and lettuce all over the outside (at least it wasn’t in it). Got home, of course 1 taco I didn’t check had lettuce & was messy as well. Open the Quesadilla, of course ALL the chicken and most of the cheese is in one big pile on one end — it’s NOT CUT AT ALL! There’s lines, but no cuts (common as well) Even the lines were careless in their placement — one giant 1/2 size cut, 2 slivers, and a tiny triangle at the end.. like wth? I just ripped it — but half the chicken fell out not only because it was in a mound in 1 spot, but also drowning — drenched in sauce. Then my wife’s cheese quesadilla was luke warm, overloaded w/ uncooked cheese… It was gross. Then to top it all off, I try to pay a ~$40 order w/ $100 bill… all I had. They hand me the drinks (which were nicely done — not overflowing or running down the sides — BRAVO! Really, that’s a ‘pet peave’ I usually just deal with many other places).. I hand them the $… They come back and tell me their machine won’t take it. It’s all I had… They have no training on lookin for the security strip, no markers or lights to verify and if the machine doesn’t take it — OH WELL. They’d throw my food away rather than learn to check bills. (I find it hard to believe Oneida is a counterfeit capital where we need to worry to this extent) I realized I could use CashApp + Apple Pay and set that up while the line behind me...

I am absolutely appalled by the attitude and behaviors of the employees at this facility. I was hungry and decided to get some taco bell with a friend after a movie. I ordered a chicken quesadilla, chicken supreme taco, a large nacho fry a regular nacho fry with two sides of creamy jalapeño sauce. When i received the order and went home my taco was made wrong, my fries both were not filled all the way, and the creamy jalapeño sauce was half filled. I went back to the store to see if i could get it corrected and immediately was given attitude by the facility’s manager i believe her name was lasie or lace. When we pulled around our remade taco was thrown at us and a tallish guy with tattoos yelled out the window for us to enjoy our taco with an attitude. I didn't feel comfortable after that to eat the taco so i had to throw it out. We checked the quesadilla after that out of suspicion and it was made completely wrong. The sauce was chipotle instead of creamy jalapeño, there were tomatoes and onions and it was burnt. I dont know what is going on here but there needs to be some changes at this store. People shouldnt be...

*UPDATE for 2022 I didn't know how to write another review but I wanted to add that there has been much improvement at the store since new management. My orders are actually correct and my food is made perfectly. So I changed my stars from 1 to 4. Keep it up!

I absolutely love Taco Bell. However I am very frustrated with this location. Every single time I have placed an order ( between $ 40 to $50 worth ) IT'S WRONG OR MISSING ITEMS!!! It's so frustrating to have to sit there and open every single item I order to make sure that it has chicken on it instead of beef which I cannot eat. Nine times out of 10 it's beef! They always replace the missing items but I'm tired of having to literally sit there and make sure that everything has chicken on it. Your food is delicious. Taco Bell is my favorite restaurant. But I would go to another one if there was another location...