Brown Hound Downtown — Restaurant in City of Rochester

My sister chose this place to celebrate my birthday this past weekend and while the food was amazing the service was horrible. We all enjoyed our food and drinks - Very farm to table feel with the heartiness of the food! The service was very lacking. They were not very busy and had what seemed like more than enough servers on. We informed our server we would need the checks split and was told he could do it. After 15 minutes he returned and said he did not have the time to split it so we would have to do it ourselves. While confused we did and wrote out what check each item went on (it was being split into 4 checks). He returned and looked at how it was split and walked away with the check. After an additional 15 minutes he returned and said he would be unable to split the checks. At this point we were frustrated - if the check was unable to be split originally we would have understand and would have had no problem but waiting and being told it could and waiting an additional 30 min to pay was ridiculous. We totaled what each card was to be charged, wrote it on the check and gave it back to him. A manger never once came over to talk with us about the horrible experience. Would love to say I’d return because of the food but I won’t because of...

Was very disappointed that the staff had no proper sanitation/hygiene training or common sense when it came to the matter. I asked for a Bloody Mary. Where I was sitting I could see the server making it. Apparently he was new bc he had a senior staff watching as he made the drink. I did not see either staff wash hands or PUT ON GLOVES. Instead of the bar having tongs for the cocktail garnish, They used the toothpicks to dip into the jars (filled almost to top with liquid) to pierce the olives etc. He struggled for a while of course getting very close to contaminating the jar by his bare fingers going into the liquid. He did not, but he did the proceed to use his bare fingers to push the garnishes onto the toothpick!! I guess he didn’t have it right and the staff person overseeing him then took HIS BARE FINGERS to adjust the garnish!!! I was disgusted. The only reason I didn’t say anything (the manager checked on us later in the meal which was nice) is bc my date had bad anxiety and I didn’t wanna trigger him. After all we went through with Covid it’s extremely disheartening especially in a restaurant setting not to see proper safety precautions. So easy to throw gloves on or use...

Solid 3 star place. The service was good and the wait staff were friendly. We visited for brunch and overall for what you get the prices are a bit steep.

We also had a plain weird experience which prevents me from leaving a better review. We ordered the ricotta pancakes and while they looked beautiful 2 of the 3 pancakes were undercooked and still quite raw in the middle (if you've ever made pancakes you know this can happen when you rush the cook time). The waitress agreed they didn't look right and took them back. She came back to let us know the chef said that's how they were supposed to be, due to the ricotta. That didn't seem to be true, since the batter in the middle was still raw in 2 of them, but the 3rd was cooked through...it also tasted like raw pancake batter. It was a bit frustrating to hear an excuse like that from the kitchen. Things happen and sometimes gets messed up, but it's better to say "whoops our bad" instead of making an excuse. Again the waitress was very nice and I think she knew there was some BS coming from the kitchen, she provided free passes to the art museum which was...