The Gate House
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What a terrible first experience. The Gate House has many positive reviews, so it was assumed that the meal and service would be good. Not so much. Ordered take out on a Saturday night but then found out AFTER we had paid that the meal wouldn't be ready for 2 hours. Ok, I get it. Saturday night plus being busy plus maybe being a little short-handed. But 2 hours? I arrived right at 2 hours to pick up the food only to wait another 20 minutes because it wasn't ready. Really? There didn't seem to be any concern by the staff for the extra wait. Then, get the food home and take a couple bites of the Pandora burger - ordered medium well I might add (I have receipt to prove) - to find the inside of the burger basically raw meat. What you see in the pictures is exactly how it looked and you can tell it's not even rare - basically raw. Now, I hardly ever write negative reviews but no one from The Gate House has responded to me about this experience. I contacted them the same night and have not received a reply to my concerns. Not even, 'hey, sorry about that'.
S DunsterS Dunster
00
Never been here before. Came early prior to seeing a show at RBTL. We had a reservation and the place was pretty empty. The waitress was attentive and friendly. The place has an upbeat vibe. We ordered three appetizers: Chicken nachos, Eggplant fries and garlic parm wings. The eggplant fries had no flavor (seasoning) whatsoever. I love eggplant, I eat it a lot. It has zero flavor so it needs seasoning. Even if it came with a really good ranch dressing or garlic aioli.... yum! Instead it came with a just as bland marinara. In the middle of our appetizers, dinner comes out...I hate that!! No room on the table and you feel rushed like "we need this table". For me there is nothing worse. You go to dinner to relax and enjoy the company you are with. Dinner was decent. We had burgers and pizza. Nothing spectacular. Not sure what this place would be like if you came during a really busy time and if they would rush you out even more. It just might not be the place for me.
Jen SJen S
00
Nearby Attractions Of The Gate House
George Eastman Museum
West Herr Auditorium Theatre / RBTL
The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
Village Gate Square
Memorial Art Gallery
RMSC (Rochester Museum & Science Center)
Tom & Paul's Tire Trax Inc
Mr. Glass
School 31 Lofts at Colors Studios
RMSC Strasenburgh Planetarium

George Eastman Museum
4.7
(1.2K)Click for details

West Herr Auditorium Theatre / RBTL
4.6
(1K)Click for details

The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
4.4
(825)Click for details

Village Gate Square
4.5
(843)Click for details
Nearby Restaurants Of The Gate House
Jim's On Main
Salena's Mexican Restaurant
ROAM Cafe
Bitter Honey
Old Pueblo Grill
Rochester Main Street Armory
Magnolia's Deli & Cafe
Chortke
Char Steak & Lounge
Good Luck

Jim's On Main
4.6
(803)Click for details

Salena's Mexican Restaurant
4.1
(831)Click for details

ROAM Cafe
4.5
(652)Click for details

Bitter Honey
4.3
(583)Click for details
Basic Info
Address
274 N Goodman St, Rochester, NY 14607
Map
Phone
(585) 473-2090
Call
Website
thegatehousecafe.com
Visit
Reviews
Overview
4.5
(1K reviews)
Ratings & Description
Description
Creative burgers & wood-fired pizzas served in a casual, kid-friendly American cafe.
attractions: George Eastman Museum, West Herr Auditorium Theatre / RBTL, The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton, Village Gate Square, Memorial Art Gallery, RMSC (Rochester Museum & Science Center), Tom & Paul's Tire Trax Inc, Mr. Glass, School 31 Lofts at Colors Studios, RMSC Strasenburgh Planetarium, restaurants: Jim's On Main, Salena's Mexican Restaurant, ROAM Cafe, Bitter Honey, Old Pueblo Grill, Rochester Main Street Armory, Magnolia's Deli & Cafe, Chortke, Char Steak & Lounge, Good Luck

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