El Latino Restaurant — Restaurant in City of Rochester

Friday 7/12/24 I went to get food after working. I got a stewed chicken & baked chicken with yellow rice I paid $18 & $1 for tip. Quick service no big deal. I literally got home immediately right after I left there. I started eating the baked chicken & what appeared to be tiny grains of rice bunched up was indeed MAGGOTS!! I was so scared & shaking because I cannot understand what is going on. I went to the restaurant to get a refund because I didn’t want to blow them up but I explained to the owner nicely the situation & I just want a refund I won’t tell anyone. But you know what that lady did ? sat there in my face laughing & telling me to leave the facility because it was chicken. I just want money back she said I’m a druggy trying to get their money back!!! Excuse meeeee I felt super disrespected in which I brought my husband back with me because Their son started yelling in my face cursing at me and calling me a liar when I infact had their faces turned sour because they realized it was MAGGOTS. When my husband got there The nasty lady said to me what you want your little $10 back? I said no I want $19 it was $18 I gave a $1 tip. Do you know after they rushed us out they gave us $10.i did not know this as I was agitated and they gave the money to my husband. Wanted to mention how the owner Said we left our food outside & that’s how we got maggots. Anyways we are outside & The male owner came outside with a magnifier glass in broad daylight he realized it was maggots & the wife pushed him back & in Spanish said we gave them their money let’s go. We stopped them & said so is that maggots( in English)?! He turned his nose & didn’t say anything why the wife called the cops?!!!! The son got mad tried to fight my husband as they called the cops to get us arrested. I cannot believe how I was treated because they had flies devour the meat. Their facility needs to be shut down because This is unacceptable. Worst customer service ever. I am disgusted my kids ate some of the food with me & we are terrified we are going to be sick. I read what maggots can do if...

The food here is wonderful, however today we were celebrating a birthday and had a huge order and as soon as we walked through the door it was not a good experience. The young lady with the Red Sox shirt on and hair bonnet today at 5pm might have been having a bad day because of something else going on but the customer service (especially the good customer service we usually get) was no where. She was unprofessional and threw food before we could even say we had more to our order than just what we started out with and then rolled her eyes and sighed at us. I can understand if she couldn't understand us and there was a misunderstanding but she blatantly threw food in front of other customers causing them to gasp as well as us and then she leaned over the counter shaking her head and putting it on her arm as If we were bothering her. As we began to tell her the rest of our order before we could even get a word out she scolded us for her throwing food back into the pan of rice and said "maybe you should have told me there was more before I just wasted food and threw it away" We couldn't even get a word out trying to tell her to save that because we had more before she just got angry. I've been in the restaurant and catering business for many years and from all the years I have been enjoying this place, I won't go back. If an employee is having a bad day maybe they should realize that and take themselves off the line before ruining someone's...

This has the worst Latino food in town. All the fried foods in display were burnt and overpriced. Definately not the prices they have quoted online. I went to try it out and had the worst experience. The server an older Gentleman and the entire staff were rude and outright unacceptable. I had ordered, gave my card to pay and the Gentleman overcharged me. When i asked what was the price in reference to he didnt not respond and went back to the credit card machine. When I saw him swipe my card Multiple time and hold multiple receipts and kept going, I asked him why was he doing that. He looked and me, didnt respond and continued to do what he was doing. At this point i checked my online banking and seen he had processed that transaction 4 times. I called him over and showed him my statement and said i didnt want the food and it has been over 20 minutes and I had to go back to work. So he began to say this isnt a Walmart and refused to give me my card. Once i demanded my card at least 10 times he gave it back. I had to call my bank and explain what happened so they could cancel all of those transactions which they never reversed by the way.. WORST EXPERIENCE EVER!! Below is a picture of a Burned Relleno de Papa...