Burger King — Restaurant in Town of Gates

We entered the drive-thru line, and although we were only behind one car (the occupant of which was asleep due to wait), waited 26 minutes before our order was taken at the drive thru screen. We attempted to provide the new-member offer of a free whopper with the creation of an account by giving the team member the six digit code. To my surprise, the team member was unaware of how any codes went and required an additional five minutes to figure this out. We received a confirmation from this employee that the code was applied to my order. At the window, we were asked 3 times which orders were ours, and what it was compromised of with the team members seeming to have little comprehension of what we were saying repeating the order back to us incorrectly several times. Once this was confirmed correctly, the workers utilized the bag handed back to them from the previous patron rather than giving us a clean and unused bag; this bag even contained old fries from the previous order although none were ordered by me. We were told three different prices starting with approximately $11 at the drive thru screen, and then $13 dollars upon reaching the window, and finally $15 after confirming our order with the team members, which was still incorrect when given to us. When asked about the price changes the worker only replied “it changed”, and when prompted further about the promotion, said our code didn’t work despite already receiving the confirmation on my phone. It was very evident the employee were intoxicated in some manner due to slurred speech and incoherence. This was the hands-down worst experience I have ever had at a drive through, especially to in the end still receive the...

So we went there at 3:58am and didn't realize that burger king was open but we saw the yes we are open sign and decided we would stop for food (we very rarely eat at burger king) and we pull up to the drive thru and the worker very rudely stated that they weren't open till 4am and so we would have to leave the drive through and come back so we drove around the building and pulled up again at 4:02 to give her a minute and sat for 1 full minute in silence so I said "hello" to the speaker thinking she didn't see us she replied like a slap in the face "could you give me a second" just barely managing not to swear at us like we were severely inconveniencing her. Then we started ordering when she was ready and she again severely rudely interrupted us saying that they were on the breakfast menu but she couldn't put it up until 6am so we asked her what was on the breakfast menu and as fast as she could she started listing the menu items like we were the most inconvenient thing in her world I ended up telling my bf to leave the drive thru halfway through her list since we couldn't understand her anyway, the way she treated us was like a slap in the face and I work at Starbucks so I understand it sucks opening up really early but I have to open with a smile on my face and make sure I am cordial because it's my job, and to top it all off it was my birthday that day so it made me that much more upset, I would be calling a manager and discussing it with them but the phone number on here doesn't work so maybe I'll just stop in because what she did was unacceptable and if she is doing that all the time in the morning because no one is there to check her then someone needs to...

Absolutely terrible. I visited this location on Friday 11/5. I pulled into the drive-thru at 11:59a and proceeded to wait 20 minutes to get my food. I had order a whopper combo meal. I checked my back to make sure both my onion rings and sandwich were present and they were. I returned to work to eat my food. Upon unwrapping my sandwich I find not the whopper that I order but a chicken sandwich instead. I called the store to inform them of the mistake and request a refund. I received no apology over the phone and was told that if I wanted a refund that I would have to return to the store. Mind you that I had already driven to Burger King, waited 20 minutes to get my food and then driven back to work. At this point, I had already wasted 40 minutes of my lunch hour but I decide to go get the refund. I arrive at the store to find no one in line inside. I am not exaggerating when I say there were no less than 5 people working the front end/drive-thru. I stood at the register for nearly a full 5 minutes before someone took the time to acknowledge me. I don't feel that these employees were terribly busy either because one had the time to take a cell phone call. Finally, someone walked up to the register to help me. I informed them of my issue and that I would like a refund. They performed this transaction without so much as an apology or an offer to make me the correct order. I will not be returning.

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