Mr. Thomas Diner LLC — Restaurant in City of Rochester

Food wasnt that good thick dry pancakes that syrup couldnt even help. Ordered the "super breakfast" for my mother and I both was suppose to come with hash browns neither did. Also the eggs that came with it was mighty bland. Ordered through uber eats and it was late very disappointed want a refund but doubt that will happen. This is the first time you guys have contacted me. There for you never notified me about the hash browns and you did not give me a refund on them either. Another thing to mention that nowhere on the menu provided by ubereats did it say the pancakes were very fluffy. Ive also had fluffy pancakes in my life and never ever have I had to fight to chew and eat them like I had to do at this diner. Lastly I thank you for the 5 dollars off but I wont be using it because the food wasnt good and you guys are either confused or lying about basic things I can clearly see from my bank statement that no "refunded" money has been returned back to me. You also...

If I could give no stars I would, I made a late night order through uber eats. It took my order a good 2 hours to even arrive. When it finally arrived I was missing 2 meals and my drinks and the other food looks like they just took whatever food they had left in the kitchen and just threw it in there. I did receive a refund for the missing food even though I should receive a whole refund.

IN RESPONSE TO THE OWNERS REPLY THE DRIVER WASN'T THE ISSUE THE ISSUE WAS YA PEOPLE JUST PUTTING WHATEVER FOOD THEY HAD LEFT IN MY PLATES INSTEAD OF...

Never giving them business again. My Co worker and I ordered through grub hub are breakfast this morning. Apparently they deliver there own food so it doesn't even track through the app. It has been over 1.5 hrs and no food. I have called this "restaurant" 10 times trying to find my order and nobody will answer the phone. Clearly they lack the ability to manage there responsibilities to the consumer. I wish zero stars was possible. So I thank you for ruining are morning and failing to do the only job you have which is...