McDonald's — Restaurant in City of Rome

Let me set the scene: it was a warm, hopeful afternoon. Birds were chirping, the sun was shining, and I, a simple man with simple dreams, pulled into the McDonald’s drive-thru with the innocent goal of securing a 10-piece Chicken McNuggets meal. Little did I know, I was about to embark on a journey so ridiculous, so mind-numbingly absurd, that I would leave not just nugget-less, but emotionally broken.

First red flag: the line wasn’t moving. No big deal, I thought. Maybe they’re just busy. I parked and went inside, ready to order like a civilized human being. The moment I stepped through the door, I was greeted by the unmistakable energy of chaos. One employee was yelling something incomprehensible into a headset. Another seemed to be in a trance-like state, slowly sweeping the same patch of tile for what had to be 45 minutes.

Now, I don’t expect a Michelin-starred experience from McDonald’s. I get it — it’s fast food. But what I do expect is food. And perhaps a bare minimum of professionalism. What I got instead was a live-action performance of “Lord of the Flies: Golden Arches Edition.”

I placed my order — a modest meal: nuggets, fries, and a drink. Simple. Easy. Foolproof, right? Oh, you sweet summer child. I sat down and waited. And waited. And waited. Thirty-five minutes passed. I could’ve raised a chicken from birth and trained it to leap into a fryer by now.

At one point, a guy in a tank top and a suspiciously bulging backpack strolled through the kitchen door like he owned the place. No uniform. No name tag. Just pure confidence and the aura of someone about to charge their Android behind the soda fountain. AND HE DID. He literally walked behind the counter, unplugged what I believe was the ice cream machine (not that it worked anyway), and began charging his phone — back there with the employees, like this was his cousin’s house.

Meanwhile, no one acknowledged me. I went up to the counter twice — TWICE — only to be told “it’s coming” and “we’re waiting on nuggets.” You know what would’ve been helpful? Maybe someone starting to cook some nuggets. That’s a key part of nugget acquisition. You can’t be out here living your best life with zero nuggets in progress and telling people to wait. That’s like a fireman saying, “Yeah, we’re waiting on hoses,” while watching your house burn down.

Finally, after over half an hour of breathing in pure fryer grease, I approached the counter one last time. This time, I was met with a shrug and the words: “We’re actually out of nuggets. We haven’t been making them today.” I stared into the void. No apology. No refund. Just an “it is what it is” kind of shrug that suggested I was the idiot for expecting nuggets from a place whose slogan is literally “I’m lovin’ it.”

In the end, I walked out with nothing. No food. No refund. Just the haunting image of Backpack Guy scrolling TikTok in the back like he pays rent. I left a piece of my soul in that McDonald’s. And I still don’t know if the nuggets ever existed to begin with.

Avoid this location unless your idea of fun is participating in a modern Dadaist performance about the...

Order food at the kiosk inside @7. We sat down and wait for our food, when a half hour passed by and we still didn’t get our food. Finally our friend that order food as well got her meal only to get her nugget when she ordered a meal(missing fries). The lady then went back to go check and proceed to come back and tell us her manager said she didn’t pay for fries when her receipt said “McNugget meal”. She got her the fries only to have both the nuggets and fries to be cold.The nuggets were cold when they were brought to the table. I walked up to the counter to figure out where our food was. I stood there for 20 minutes being ignored. Finally someone helped me after I said “excuse me” and told her what the problem was. Not once did anyone ask if I needed help. She proceeded to tell me they didn’t have our food. She asked what we ordered and then found our bag. Which then the manager stopped her and said “that’s old it’s been sitting there for 30 minutes or more.” So they made our food fresh. It took them a hour for us to finally get our food. They fries were warm and had seemed like they were sitting for a while. Have never been so frustrated with McDonald’s ever! Never a sorry from anyone or anyone asking to take some money...

Visited this McDonald’s in September 2024. This was the absolute worst McDonald’s experience I’ve ever had. The dining area was a complete disaster of filth along with their bathrooms. Every table was dirty and there was trash all over the ground. Granted the drive through was busy around 8pm, however inside the building was vacant and without customers. Myself, my husband and our small child were the only ones inside at this time and we were barely acknowledged. I actually felt as though we were inconveniencing the employees to place an order. After coming off of a 5 hour drive, we could barely find a clean table to sit at. We actually had to clean a table ourselves. Trash pails were either completely over filled and/or emptied but left without a replacement bag. The quality of the food was awful. There were freezing cold nuggets mixed in with some hot ones. The fries were soggy and disgusting as well. It seemed like no one cared about the quality of the food nor the condition of the restaurant. Disgraceful. Better management is needed along with...