Little Thai Kitchen — Restaurant in City of Rye

I had a negative experience and I won’t be ordering again! The person on the phone was nasty and the delivery person’s attitude is worst! I called the restaurant back demanding to speak with the manager b/c of the horrible customer service and I was told that “Billy” wasn’t there. So I told my complaint to the person on the phone and we weren’t seeing eye to eye. The issue I had was the person taking my order kept telling me 5-7 times to leave a tip with is rude. The conversation with like this: He asked how much I wanted to tip on the phone. I said no I will tip on cash. He asked me twice if I was going to tip in cash, I said yes. So then I asked if the delivery person will call me and he said in order for the delivery person to get the cash tip they have to call me. So I asked again because maybe I misheard and no the phone on the then proceed to tell me I have to tip. I was taken back by it but and the I give the delivery person the tip they didn’t even say thank you. On top of that I’m at Playland and he didn’t verify my name or anything just gave me the food and took the tip and left. Horrible customer service and the food...

I have tried many Thai restaurants and had the privilege to travel to Asia and try the food. I understand Asian food. This place is genuinely horrible. I ordered two things Pad Thai and Tom Yum noodle soup. The Pad Thai was crazy bitter and overwhelmingly smoky (Also didn't give us lemon or hot sunset but that's a pet peeve). The Tom Yum had undisolved powders of what they use to make the soup quickly. The noodles were not only not traditional, they were also bad. They were undercooked. The soup itself was slightly spicy with no flavor aside from a strange sour. And the top it all of, the waiter (Asian male with blonde hair) was incredible rude. He left our table mid ordering and told us to "look at the menu". Excuse me? I'm sorry my parents aren't quick enough to understand your confusing menu. He then ignored us and stayed in the kitchen. I have always been respectful and understanding towards wait staff as I understand that the environment can be stressful. But I genuinely have never felt the urge to leave a dollar tip more than before. Come when they address their issues. For now, stick to the American and European restaurants...

I was visiting Connecticut for an event and decided to stay in a hotel close by. I got the name of The Little Thai Kitchen from a list of local restaurants provided by the hotel. The first red flag was the impatience of the person who took the call. Maybe she could not understand what I was asking but I had to hang up and google the menu and call back. 2nd red flag—it took me 8 tries before someone answered the phone. I finally got to place my order and when the food was delivered there were NO UTENSILS. I ended up getting utensils from the hotel and was ready to dig in……I’m really sorry to say that I was disappointed. Not only at the presentation but at the taste. I ordered the mango fish and asked for extra spice. It was bland and had no spice. I ended up throwing it away. Never again. Would not recommend especially for the price. Too expensive for awful tasting food and poor customer...