Palmer & Purchase — Local services in City of Rye

My wife hoped to exchange an item gifted over the holidays only to find an extraordinarily stringent two week return/exchange window from the date of purchase (not even two weeks since Christmas). Sales staff were unwavering and claimed that they were instructed by the store’s owner not to accept any returns or exchanges.

The pandemic has meant most stores we have shopped at to be more accommodating— we were therefore surprised and deeply disappointed to find a policy and enforcement that ignores the various challenges of visiting brick & mortar establishments during these challenging times.

Nonetheless, after substantial frustration and time, the staff begrudgingly did her “a favor” by exchanging the exact pants for a bigger size since it was in stock as long as she didn’t look around the store. The effort and anxiety it took simply to obtain a new size of an item means that we cannot justify spending money here in the future. I therefore recommend caution to...

Overpriced: high price points seem more resultant of a bougie vibe the store emits rather than the quality of products- no products made locally, in the USA, or are fair trade, etc.

Bad service: The store has a very inflexible return policy and uses the excuse of being a small business to legitimize poor customer service. I wanted to return an item in new condition with tags within a few weeks of purchase that could easily be resold because it was still being sold on the floor. The sales staff blamed the owner, said they would get in trouble if they helped me, apologized for how unfortunate it is, etc. I love supporting small businesses and would recommend...

Cannot say enough about how Amazing this store has been each and every time I go in there! I am always greeted with a smile and someone helping me find exactly the right kind of outfit I need or want. I always feel like I have a personal shopper helping me when I walk through the door! And whoever the buyer is for this store has impeccable taste and I find it hard to walk out of the store without falling in love with a dress or handbag or jewelry! Absolutely Love this Store and Everything In It!...