Le Pain Quotidien — Restaurant in City of Rye

Gosh, what a shame! My wife and have been here countless times, and LOVE it every time. The food is amazing, the team are always so nice. We have always LOVED coming here. Today will be the last time we come. I came in to order my wife a coffee. I walk to the register and nobody was there (totally fine, I can wait!). After about 30 seconds, a young woman comes to the register. She didn’t say anything as she approached (no ‘can I help you’ or ‘give me just a moment’) but fine. Then she has her head down for about 15 seconds (I assume logging into the register). Then she picks her head up, and is just looking at me, with a blank and rude expression. After about 5 seconds of awkwardness, I asked her, ‘am I ok to order?’ And she STILL REFUSED TO SPEAK. She instead nodded her head, looking annoyed. So, I ordered my drink. The whole time, she didn’t say a word - didn’t tell me what the total is, didn’t tell me when to pay, etc. Fine. Then after a few minutes my drink was placed on the desk. No ‘your drink is ready’, still not a single word. Mind you, I was the ONLY person in the coffee/bakery section, so she was not busy. I have never encountered anyone like her here, or really anywhere I’ve ever been. We have been coming here for years, but any place that hires someone like her, is not somewhere I want to be. I told her on my way out that I thought her behavior was shocking, and she still said nothing, until finally muttering a very insincere ‘sorry.’ What a shame. Management - if it helps you, this happened just now, at about 140PM on Wednesday 1/29. Check the cameras, and you’ll see how your team treats paying customers. I can get a $7 coffee somewhere...

I wanted to have a nice breakfast this morning. I've never been here, was standing at the counter in line behind a couple of other customers. When those women were helped and left the woman who was helping them busied herself doing nothing. There were two other women behind the counter doing something, idk what. I'm standing here waiting to be helped, finally one goes have you been helped, I said no.

Are your staff not trained to greet people when they come in to your establishment?

I'd like to eat in, so she goes sit anywhere you like. The tone was dismissive and snotty with a smirk. I looked at her said nothing and was about to go sit and immediately changed my mind, and left. Her tone of voice and attitude towards me was a turn off, and unwelcoming. Why should i spend money in a restaurant where staff speaks to me that way?

I've never eaten here and you would think me saying I'd like to dine in would be a QUEUE that I don't know how things work in here because it's not like there is a hostess greeting you. But I realize that it's asking too much for people serving the public to have any customer service values trained into them. Thanks...

I was there around 1pm on 01/22/2025 and I won’t be back. I bought some pastries and they were good, but the cashier lacked personality and seemed bothered by my presence and presence of customers. I spent close to $30 and she just looked at me without saying a word, rang me up and pushed my bag toward me. She did not greet me at our first encounter and just kept serious. No “thank you” or “have a great day.” For the price they charge, I would not bother going there because the impression that I perceived is that they don’t care if you go there or not. To the cashier: Remember that it’s customers who help the shop stay in business and help you to continue to have a job. If you don’t want to be bothered with customers, find a job where you do not have contact with customers. A simple hello or even a thank you / have a nice day would have been meaningful. First time there and I won’t be back. To management: Look at the reviews because many are stating that service is lacking. Make some changes and hire employees who actually want...