Bruegger's Bagels — Restaurant in City of Schenectady

Ordered two salmon bagel sandwiches for my husband and I through DoorDash for pickup. $26. Whatever-- they say they have NY style bagels so I was up for it. Husband came home with two small ( not NY style) dry bagels -- literally a teaspoon of cream cheese on one side of the bagel and nothing on the other -- with one slice of salmon, untoasted. Called to complain -- not something I do often since I work in customer service as a manager myself -- and was greeted by a less-than-accountable manager who spoke over me, did not want feedback, and offered us to come back for two new ones (no thanks I'm home now and I don't trust your quality). I was told the bagels come untoasted (ok fine) and they don't put much cream cheese on the salmon sandwich (weird for a bagel sandwich not to come with much cream cheese). I offered to send her pictures because I can't believe that. I worked in hospitality for like 20 years and I've never seen such a meager portion for such an expensive item. Manager went in the blame DoorDash pricing for my expectations o a full sandwich and said I should go through DoorDash for a refund. DoorDash had already told me to go through the shop.

This was my first experience and now my last. No accountability other than a clearly sarcastic apology and an offer she knew we weren't going to take up to drive all the way back to downtown Schenectady for in such a shaky promise.

We went to Uncommon Grounds in Albany on Western Avenue after this call -- which is what I should have done to begin with. There I always get an authentic NY style bagel and the Lox of Love sandwich is fully-loaded with what you'd expect -- and then...

What a shame.. I grew up here on Union street. I'm back home visiting family and friends before I leave for my next venture. What a mess it this location is inside. Very sad to see the best bagel shop in the town turn into a shop that I believe with be my last time seeing how the upkeep has taking a turn for the worse. Seeing how they have shut down in-house dining you'd think there would be more time to keep the inside clean. It looks disgusting and I'm not sure if I want to eat the bagel I just purchased. Overall, very disappointing experience being back for the first time I'm 4 years.

These photos are taken from the customer's view. The panels above the menu are where the employees make the food. It looks like dust, grime and other unhealthy practices fall into the food line where you order the food.

In elementary school we took a field trip to see how the bagels where made back in the early 2000s. I could only imagine what the kitchen looks like since the lack of care from the customers view is currently. What a shame.

(In response to the owner) Spotless seems alittle too extreme..how about the basic standards of the food industry.. I wonder when the last time a food inspector has been there..although, from reading your response it seems like no wonder your business looks the way it does. Doesn't seem like you understand the basics of your own...

I have never been to Brueggers Bagels and i had just got my nails done so i was right next door and decided i wanted one. The Cashier (male) was very nice but one of the younger girl making food was rude. A girl before me got a bagel and they forgot her bacon so the lady told her it would be a couple mins. So i went up to the counter and a different girl told me she didn’t have any everything bagels left but they had onion and some other bagel that i forgot so i said i would have an onion bagel and she said “a what?” and i said i’m sorry what bagels did you say you had? because i thought maybe i misheard. After i went and paid and moved back and was not looking at the counter. I looked up after the same lady who took my ordered yelled at me saying “MA’AM your order” I didn’t get her name but even the girls before me were caught off guard. She didn’t even call out my order she just said “MA’AM” I wasn’t mad at the fact she called me ma’am it’s just that she yelled at me. idk but I work in food industry and I call out the name or the order i don’t yell ma’am or sir. There was 4 other people in there that she could’ve been talking to. Of course i didn’t respond right away. Not that it matters but I probably won’t...