Burger King — Restaurant in City of Syracuse

The worst Burger King I’ve ever seen. The staff (all except for the manager) were all moving in slow motion. There were maybe three people in front of me who had already paid and were just waiting for their food when I placed my order and maybe two cars in the drive thru when I walked in. Fifteen minutes later, I got my food: extra mayonnaise on the Whopper when I asked for very light mayonnaise, one missing onion rings, no Zesty sauce for the onion rings that they did come up with, and they ignored me for 10 minutes while I tried to get them to give me the rest of my order. When they finally gave me the missing onion rings, I asked them for two Zesty sauces and she gave me just one and ran away and ignored me again until I gave up. More and more people piled up in the line, nearly everyone was rolling their eyes, and other people who started to come in turned around and left. I’ve never seen anything like this,...

I live around the corner from this location. I normally have to ask them to make sure the onion rings are fresh or their constantly forgetting something. I worked in fast food and I know how it gets. No matter how much I would get wrong I always would make up for in my customer service. I went in today after I went after going through the drive through because they forgot our pies. Went in and I showed them my receipt after i explained they forgot the pies. No one said anything to me other than here you go. Never got an apology or anything. Honestly I usually go out of my way to make sure I don’t go to this exact location. I really don’t care that your miserable about your job or that you have some contest going on between the workers for 1st 2nd or 3rd ( someone that looked like wearing a managers shirt said she was in 3rd place after I stated the pies...

Ordered breakfast sandwich to the digital mobile app. On arrival inside the store I was greeted by a homeless person walking around looking for things atmosphere was not good. Approach the counter multiple people in line. Manager seem confused and customers waiting for their order. When I approach the desk, they appeared not to know where my order was. When I showed them on my phone, they told me I needed to give them my name not the order number so I proceeded to give them my name and then they said they didn’t have the item which on my screen said that it was available 15 minutes prior to the time it was one I was standing in line.not a good experience at all. I told a manager they need to hire a security guard and clean up their act doing orders digitally is not that difficult other businesses do it all the time and...