Dunkin' — Restaurant in City of Syracuse

I've been a loyal Burger King customer for all my life and I've been to this location for all my life 44 years. Due to the orange level in response to the Covid-19 pandemic only the drive-thru is accessible. I do not have a car and when I went to the window to order breakfast before work I was told no and denied breakfast. So I went to Dunkin' Donuts which is across the street with my mask on and Kim gladly took my order. Kim was polite and professional. I will be going to this Dunkin Donuts location from now on and getting my breakfast before work. LOYALTY MEANS EVERYTHING IN THIS BUSINESS! AND THERE'S NO TELLING HOW MUCH REVENUE DUNKIN WILL MAKE FROM ME BECAUSE OF THIS ONE ACT OF KINDNESS AND COMMON SENSE. THANK YOU KIM!!!! GIVE...

The absolute worst customer service I've ever witnessed, waited in line for 10 minutes while the under staffed employees tended to drive thru... all of staff... no registers were open, didn't realize I was supposed to be in the order ahead line to place my order, the most ghetto little girl that just so happens to be an employee becomes upset because myself as well as another customer stood in the "wrong line" for our order, then was told that common sense should've told us that we were supposed to be in the online order line....The rudest service. I don't think the ignorant broad should be fired but you guys should definitely have a training on hospitality being that your in the business of...

I know that the Covid pandemic brought all sorts of crazy to the business world and DD was not immune to any of it. This location has had to deal with a quarantineshutdown, "fluctuating " staff , software issues, etc... This DD is the closest to my home and I have frequented it for as long as I can remember. And yes, I've experienced a few glitches here and there but in the long run I've had nothing but good!! There is a young lady named Ranisha (spelling?) who absolutely made my day recently!! (After a very miserable morning) She is one of the most delightful upbeat and genuinely happy people I've encountered. So kudos to my Southside DD and kudos to Ranisha!! Give that girl...