Hot Pot Lu Lu — Restaurant in City of Syracuse

We're huge fans of hot pot, so we were pleasantly surprised when we visited Syracuse University to find Hot Pot Lu Lu so close to campus and our hotel. Unfortunately the location was about where excitement ends. Just felt like our presence was a major inconvenience the entire time.

Ordering is done by circling options on the menu, though that wasn't relayed to us, you just kind of have to figure it out. The server didn't take our whole table's order and walked off while one of the people in our party were still trying to place their order.

Spices, sauces and other condiments were on a separate cart for the whole restaurant to share, which again wasn't relayed to us but we eventually figured out on our own. When our food eventually arrived we were missing the noodles for one person and the server didn't come by to check on us for some time to let them know the noodles were missing.

Overall, Hot Pot Lu Lu had a lot of potential that was wasted due to lack of service. I couldn't imagine going here if you weren't already familiar with the hot pot process and even those who are, may find their first visit...

I was very disappointed when my server Ivy said she didn't speak English and only spoke to my coworker in Chinese. However, I got angry when a new table was sat and she began speaking to them in English. She proceeded to only direct herself to my coworker to translate from her language to English "because she didn't speak English". I was so upset that she feigned to not understand me when clearly she understood the other table I could not even enjoy my food. Such a disappointing experience, will...

Absolutely delicious, highly recommend. One of our favorite spots in Syracuse for a bite to eat. Inexpensive and the food is fresh, cooked to perfection, and hotpot is super fun. Their regular food is just as good. We usually get fried rice or pork fried dumpling to share before...