McDonald's — Restaurant in City of Syracuse

It is rare for me to post a review, especially one as negative as this one. The service at this location is so non existent it can barely be considered service. The person taking my order at the drive through was mumbling so quietly it was more like he was secreting words, this isn't the first time I've encountered this poorly trained employee. I already knew when I heard the lackadaisical tone of his voice that everything on my order would be incorrect. I ordered two deluxe sandwiches and two large fries. When I pulled up to the first window and they confirmed my order, I corrected her because he put medium fries on the order instead of the aforementioned large fries, she assured me that it was corrected. At the second window the man again said two deluxe sandwiches and 2 medium fries, I corrected him and he just brushed it off and said, 'oh no, I meant large'. They were not large, they were in fact a very disappointingly soggy and cold medium fries, and this is just the tip of the iceberg. Upon opening my sandwiches, one of them only contained the protein and tomatoes, the other had only protein and lettuce, this was a crushing disappointment and I don't know why I keep going back. Your poorly trained and managed staff have made your drive through about as useful as nailing jello to a tree.

The cashier also did not provide me with a receipt to make a formal complaint with, all I have is a grill slip with the time and my order number, this all transpired 30 minutes prior to me writing this review.

-Kyle Hewitt A...

THIS LOCATION SUCKS! Don't ever eat here. If you like chicken mcnuggets, fries, like I do and eat at mcdonalds maybe 2 times a week. This LOCATION is horrid. Who ever is the manager here needs to get fired. Seriously, and the hood rat employees that work here as well. My nuggets weren't done all the way, soggy on one side of the nuggets, fries were soggy, they messed up my burger. They don't listen to the customer. I feel they do things half ass at this location. I sent a formal review to headquarters I will be expecting a reply back from the owner of this location. The quality of the service may be fast, but they make up for the fast service with incorrect orders. Stop and make this right. The McDonald's in DeWitt is far better then this crappy location. Either get our order right or shut down this location or stop hiring a scummy people. I mean your making a Damn hamburger and frying nuggets.. Its not that hard a monkey could do it if taught properly. This isn't rocket science either. This LOCATION needs to be under review. I am getting tired of going to this location and being disappointed. Like I said, I order from here multiple times. Some people may have had a good experience based on who's working, but I been getting horrible services and based on these reviews here I would say I'm not the only one . stop hiring people that don't give a Damn...

I don’t know what kind of dark spell I was under when I decided to pull into McDonald’s, but I’m convinced it was a cry for help. I ordered a McChicken, some fries, and a drink—classic combo, right? Wrong. What I received could best be described as a sad science experiment gone lukewarm.

The McChicken was… moist? Not in a good way. It had the texture of something that had been deep-fried in pure despair. The lettuce was three shades of “give up,” and the mayo looked like it had second thoughts about being there. I took one bite and questioned everything from my dietary choices to my spiritual alignment.

The fries were somehow cold and burnt at the same time. A culinary paradox. I didn’t know it was possible to make potatoes taste like dust and regret, but McDonald’s really pushed the boundaries of innovation.

My drink? A flat Sprite. More like Spite. I guess carbonation is optional now.

Service-wise, I waited 12 minutes for food that tasted like it was prepared in 1998. The cashier stared at me with the enthusiasm of someone who just found out they’re being audited. Atmosphere? Think DMV, but greasier.

I walked out with a full stomach, an empty soul, and the lingering scent of fryer oil clinging to me like poor life choices.

Would I return? Only if I lose a bet or my GPS...